YOUR ONLINE PURCHASE
ORDER
HOW TO ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag:

Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:

To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:

View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:

If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:

Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days (7 Days in China). You will find further information in the Return Policy section.

REGISTRATION
If you are a registered user, your existing address details will be saved for future visits and purchases.
BENEFITS OF REGISTERING

- Speed up online shopping by storing your personal information
- Add favorite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online

Details provided for your registration are protected by your personal password.

Easily place orders in the Online Shop with your username and password.

The option to register is available in the My Account section at the top of the page.

CHANGE YOUR PERSONAL DETAILS OR PASSWORD
In the My Account section, access and change your personal details at any time.
FORGOT YOUR PASSWORD?
If you have forgotten your password, retrieve it easily with the password retrieval function.
PRODUCT AVAILABILITY
Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.
ORDER STATUS AND TRACKING
Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.
WISH LIST
This service is available to registered users of the Online Shop. 
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. 
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.
ONLINE SHOP COUNTRIES

Swarovski Crystal Online currently delivers to the following countries:

Australia

Austria

Belgium

Canada

China

Czech Republic

Denmark

Finland

France

Germany

Great Britain

Greece

Hungary

Ireland

Italy

Japan

Korea

Luxembourg

The Netherlands

Poland

Portugal

Slovenia

Spain

Sweden

Switzerland (including Liechtenstein)

The USA


Countries and regions exempt from delivery:

Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed.


Swarovski is currently unable to deliver to the following regions/countries:

Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, and El Hierro)

Isle of Man

Corsica

French Territories (Guadeloupe, Martinique, Guyana and La Réunion)

Ceuta

Melilla

Cyprus

San Marino

Gibraltar

Andorra

Christmas Island (Australia)

Fær Øer (Faroe islands)

Greenland

Helgoland Island

Büsingen

Åland Islands

Principality of Monaco

Mount Athos

Channel Islands (Jersey and Guernsey)

Livigno

Campione d’Italia

Vatican City

Aruba and Netherlands Antilles

British Territories

PRODUCT LIMITATIONS
Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.Product limitations are communicated in various places.
DELIVERY INFORMATION: EXCLUSIVE MASTERPIECES
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.
PUBLIC HOLIDAYS
US deliveries are managed via the Swarovski US hub in Rhode Island, which will be closed on the public holidays listed below. Please note that no deliveries will be scheduled on these dates, and that public holidays are not counted as working days. The global delivery partner will also follow local public holidays in the country of delivery.

New Year’s Day: January 1
President’s Day: February 19
Memorial Day: May 28
Independence Day: July 4
Victory Day: August 13
Labor Day: September 3
Columbus Day: October 8
Veterans Day observed: November 12
Thanksgiving Day: November 22
Day After Thanksgiving: November 23
Christmas Eve: December 24 ½ day
Christmas Day: December 25
PUNCTUAL DELIVERY
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible.
SHIPPING
SHIPPING OPTIONS AND TIMES

Orders placed from Monday to Friday by 11 am EST will be processed and shipped the same business day. Orders placed on weekends and public holidays will be processed and shipped the next business day. An express delivery option is available in selected states for last-minute purchases. 

Please find below an overview of the shipping options and times, except to rural and isolated regions where shipments can take longer. 

Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.

Country

Standard shipping time

Standard shipping charges

Free standard shipping for orders over

Express delivery time

Express shipping charges

United States

3-4 days

$ 6.95

$ 75.00

1 day

$ 15.00


Please note that your order cannot be processed by our delivery partner on weekends or public holidays in US – Rhode Island. Therefore these days do not count as working days. Check this year's public holidays in the Order Process section.

Items remain the property of Swarovski until receipt of final payment.

SWAROVSKI'S SHIPPING PARTNERS
Swarovski's delivery partner, UPS, handles all shipments to the USA.
SCHEDULED DELIVERY

Order today and receive your package on a date of your choice. 

Customers should note that orders can only be shipped between Monday and Friday. 

Products ordered will be delivered to an address of your choice by Swarovski's shipping partners. The company makes every effort to deliver your order on time.

PAYMENT
PAYMENT BY WIRECARD
For customers without a credit card, Swarovski also accepts payments by Wirecard. This is a prepaid card that can be used like a credit card that provides the holder with the security of a spending limit. Wirecard also reduces the risk of fraud or card abuse. The balance can be checked online and is updated daily.
PAYPAL
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with Swarovski. For US customers, PayPal transactions are effected via Swarovski Digital Business, Switzerland.
TAX REFUND

All the orders placed through the Swarovski Online Shop are exempt from VAT refunds.

The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted. 

PAYMENT BY CREDIT CARD

Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed. 

The purchase of Swarovski products online takes place through Swarovski Digital Business US Inc., headquartered in Rhode Island. Please note that credit card companies may charge additional fees, based on the purchase value (approximately one to two percent), for credit card purchases made abroad.

SECURITY CODE

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. On American Express cards, the security code is a four-digit code situated at the top right corner of the front of the card.

3D-SECURE
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
RETURNS
RETURN PROCESS

Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards). To return your order please proceed as follows:

1. Remove the peel-off label attached to the Return Form


2. Put the items you wish to return inside the parcel, together with the filled-in Return Form


3. Stick the return label onto the parcel

If you have lost the return label, please return parcel to the following address:

Swarovski Digital Business USA Inc.

Attn: SCO Returns

2 Slater Road 

Cranston RI 02920

USA


4. Take the parcel to the nearest post office and ship it by standard mail

Make sure you get a copy of the postal receipt, for further reference.


5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order

If you received the item(s) as a gift, the sender will be refunded automatically.


RETURN POLICY

Swarovski will refund the paid amount for the items, provided that they are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.

Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.

Online returns will be accepted in all Swarovski Click & Collect stores. Please use the Store Finder to find your nearest Swarovski Click & Collect store. Once your online return has been processed within a Swarovski Click & Collect store you will receive a return confirmation email and the refund will then be processed according to the original payment method used when placing the order.

Click & Collect
HOW DOES CLICK & COLLECT WORK?
Swarovski’s Click & Collect service means that you can now order online on Swarovski.com, save the shipping costs and collect your order for FREE from your selected Swarovski Click & Collect boutique.
HOW WILL I KNOW WHEN MY CLICK & COLLECT ORDER IS READY?
We will send you an email when your order is ready to collect from your selected Click & Collect store.
WHAT DO I NEED TO BRING TO COLLECT MY ORDER?
Please bring a copy of your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method).We cannot release your order without seeing your ID.
HOW LONG WILL YOU HOLD MY ORDER?
We will hold your order in store for 14 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.
WHICH STORE WILL MY ORDER GO TO?
When you place your order, you will be asked to select the participating Click & Collect store you would like to collect your items from. The name of your chosen Click & Collect store will also appear in your email confirmation.
WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is ready to collect from your selected Click & Collect store, please check the store’s opening times.
RETURNS
All online returns will be accepted in all participating Swarovski Click & Collect stores. Please refer to our returns page to find your nearest participating Click & Collect store. Once your online return has been processed, you will receive a return confirmation email. The refund will then be processed according to the original payment method used to place the order. Please note that, depending on your payment method, it may take up to 14 days to process the refund.
Click & Reserve
HOW DOES CLICK & RESERVE WORK?
With Swarovski’s Click & Reserve service, which is free of charge, you can reserve selected products at participating stores via Swarovski.com. Using Click & Reserve, no commitment to purchase is made. Please note that prices in stores may differ.
If your chosen product is available for reservation, the ‘Reserve in store’ button will show on the product detail page. Please note that Click & Reserve is only available for selected products and in a selection of stores.
HOW WILL I KNOW WHEN MY RESERVATION IS READY?
Your reservation request will be sent to your chosen Click & Reserve store. Once it is confirmed and then ready for purchase, you will receive a confirmation email. Please be aware that, during peak seasons, the processing time may be longer.
WHAT DO I NEED TO BRING TO COLLECT MY RESERVATION?
Please bring a copy of your reservation confirmation email or your reservation ID number.
HOW LONG WILL YOU HOLD MY RESERVATION?
We will hold your reservation in store for 2 days.
WHICH STORE WILL MY RESERVATION GO TO?
When you place your reservation request, you will be asked to select the participating store you would like to collect your item(s) from. The name of your chosen store will appear in your email confirmation.
WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is ready to collect from your selected Click & Collect store, please check the store’s opening times.
Gift & Giftcards
Ordering a gift?
Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.
Free greeting card
Add an elegant greeting card with a personalized message inside (limited to one greeting card per order).
Free gift bag
For the ultimate finishing touch, add a premium Swarovski gift bag.
Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.
GIFT CARDS
Looking for the right presents has never been easier. A Swarovski Gift Card is the perfect solution if you are not quite sure what to offer your loved ones, but want to give them something they will truly treasure.
Your family and friends can take their pick from a fantastic range of products including jewellery, fashion accessories, watches and much more.
You can choose to have your Gift Card sent by post, or you can opt for an electronic one sent via email (this option is not available in Australia, Ireland, Netherlands and the UK). Select your preferred amount and choose between different card designs. If you choose a digital Gift Card, you can also add a personal message. If you have your Gift Card sent by post, you can add a free greeting card. Please pay attention to the delivery dates to make sure the Gift Card arrives on time.
Please note that no Gift Cards are offered in Japan and China.
After activating (automatic if sent by post), please wait a minimum of 96 hours (4 days) before redeeming your Gift Card.
Please note that in some countries our Gift Cards are also accepted in Swarovski boutiques and selected authorized retailers.
ORDER
HOW TO ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag:

Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:

To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:

View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:

If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:

Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days (7 Days in China). You will find further information in the Return Policy section.

REGISTRATION
If you are a registered user, your existing address details will be saved for future visits and purchases.
BENEFITS OF REGISTERING

- Speed up online shopping by storing your personal information
- Add favorite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online

Details provided for your registration are protected by your personal password.

Easily place orders in the Online Shop with your username and password.

The option to register is available in the My Account section at the top of the page.

CHANGE YOUR PERSONAL DETAILS OR PASSWORD
In the My Account section, access and change your personal details at any time.
FORGOT YOUR PASSWORD?
If you have forgotten your password, retrieve it easily with the password retrieval function.
PRODUCT AVAILABILITY
Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.
ORDER STATUS AND TRACKING
Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.
WISH LIST
This service is available to registered users of the Online Shop. 
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. 
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.
ONLINE SHOP COUNTRIES

Swarovski Crystal Online currently delivers to the following countries:

Australia

Austria

Belgium

Canada

China

Czech Republic

Denmark

Finland

France

Germany

Great Britain

Greece

Hungary

Ireland

Italy

Japan

Korea

Luxembourg

The Netherlands

Poland

Portugal

Slovenia

Spain

Sweden

Switzerland (including Liechtenstein)

The USA


Countries and regions exempt from delivery:

Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed.


Swarovski is currently unable to deliver to the following regions/countries:

Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, and El Hierro)

Isle of Man

Corsica

French Territories (Guadeloupe, Martinique, Guyana and La Réunion)

Ceuta

Melilla

Cyprus

San Marino

Gibraltar

Andorra

Christmas Island (Australia)

Fær Øer (Faroe islands)

Greenland

Helgoland Island

Büsingen

Åland Islands

Principality of Monaco

Mount Athos

Channel Islands (Jersey and Guernsey)

Livigno

Campione d’Italia

Vatican City

Aruba and Netherlands Antilles

British Territories

PRODUCT LIMITATIONS
Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.Product limitations are communicated in various places.
DELIVERY INFORMATION: EXCLUSIVE MASTERPIECES
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.
PUBLIC HOLIDAYS
US deliveries are managed via the Swarovski US hub in Rhode Island, which will be closed on the public holidays listed below. Please note that no deliveries will be scheduled on these dates, and that public holidays are not counted as working days. The global delivery partner will also follow local public holidays in the country of delivery.

New Year’s Day: January 1
President’s Day: February 19
Memorial Day: May 28
Independence Day: July 4
Victory Day: August 13
Labor Day: September 3
Columbus Day: October 8
Veterans Day observed: November 12
Thanksgiving Day: November 22
Day After Thanksgiving: November 23
Christmas Eve: December 24 ½ day
Christmas Day: December 25
PUNCTUAL DELIVERY
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible.
SHIPPING
SHIPPING OPTIONS AND TIMES

Orders placed from Monday to Friday by 11 am EST will be processed and shipped the same business day. Orders placed on weekends and public holidays will be processed and shipped the next business day. An express delivery option is available in selected states for last-minute purchases. 

Please find below an overview of the shipping options and times, except to rural and isolated regions where shipments can take longer. 

Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.

Country

Standard shipping time

Standard shipping charges

Free standard shipping for orders over

Express delivery time

Express shipping charges

United States

3-4 days

$ 6.95

$ 75.00

1 day

$ 15.00


Please note that your order cannot be processed by our delivery partner on weekends or public holidays in US – Rhode Island. Therefore these days do not count as working days. Check this year's public holidays in the Order Process section.

Items remain the property of Swarovski until receipt of final payment.

SWAROVSKI'S SHIPPING PARTNERS
Swarovski's delivery partner, UPS, handles all shipments to the USA.
SCHEDULED DELIVERY

Order today and receive your package on a date of your choice. 

Customers should note that orders can only be shipped between Monday and Friday. 

Products ordered will be delivered to an address of your choice by Swarovski's shipping partners. The company makes every effort to deliver your order on time.

PAYMENT
PAYMENT BY WIRECARD
For customers without a credit card, Swarovski also accepts payments by Wirecard. This is a prepaid card that can be used like a credit card that provides the holder with the security of a spending limit. Wirecard also reduces the risk of fraud or card abuse. The balance can be checked online and is updated daily.
PAYPAL
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with Swarovski. For US customers, PayPal transactions are effected via Swarovski Digital Business, Switzerland.
TAX REFUND

All the orders placed through the Swarovski Online Shop are exempt from VAT refunds.

The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted. 

PAYMENT BY CREDIT CARD

Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed. 

The purchase of Swarovski products online takes place through Swarovski Digital Business US Inc., headquartered in Rhode Island. Please note that credit card companies may charge additional fees, based on the purchase value (approximately one to two percent), for credit card purchases made abroad.

SECURITY CODE

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. On American Express cards, the security code is a four-digit code situated at the top right corner of the front of the card.

3D-SECURE
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
RETURNS
RETURN PROCESS

Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards). To return your order please proceed as follows:

1. Remove the peel-off label attached to the Return Form


2. Put the items you wish to return inside the parcel, together with the filled-in Return Form


3. Stick the return label onto the parcel

If you have lost the return label, please return parcel to the following address:

Swarovski Digital Business USA Inc.

Attn: SCO Returns

2 Slater Road 

Cranston RI 02920

USA


4. Take the parcel to the nearest post office and ship it by standard mail

Make sure you get a copy of the postal receipt, for further reference.


5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order

If you received the item(s) as a gift, the sender will be refunded automatically.


RETURN POLICY

Swarovski will refund the paid amount for the items, provided that they are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.

Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.

Online returns will be accepted in all Swarovski Click & Collect stores. Please use the Store Finder to find your nearest Swarovski Click & Collect store. Once your online return has been processed within a Swarovski Click & Collect store you will receive a return confirmation email and the refund will then be processed according to the original payment method used when placing the order.

Click & Collect
HOW DOES CLICK & COLLECT WORK?
Swarovski’s Click & Collect service means that you can now order online on Swarovski.com, save the shipping costs and collect your order for FREE from your selected Swarovski Click & Collect boutique.
HOW WILL I KNOW WHEN MY CLICK & COLLECT ORDER IS READY?
We will send you an email when your order is ready to collect from your selected Click & Collect store.
WHAT DO I NEED TO BRING TO COLLECT MY ORDER?
Please bring a copy of your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method).We cannot release your order without seeing your ID.
HOW LONG WILL YOU HOLD MY ORDER?
We will hold your order in store for 14 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.
WHICH STORE WILL MY ORDER GO TO?
When you place your order, you will be asked to select the participating Click & Collect store you would like to collect your items from. The name of your chosen Click & Collect store will also appear in your email confirmation.
WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is ready to collect from your selected Click & Collect store, please check the store’s opening times.
RETURNS
All online returns will be accepted in all participating Swarovski Click & Collect stores. Please refer to our returns page to find your nearest participating Click & Collect store. Once your online return has been processed, you will receive a return confirmation email. The refund will then be processed according to the original payment method used to place the order. Please note that, depending on your payment method, it may take up to 14 days to process the refund.
Click & Reserve
HOW DOES CLICK & RESERVE WORK?
With Swarovski’s Click & Reserve service, which is free of charge, you can reserve selected products at participating stores via Swarovski.com. Using Click & Reserve, no commitment to purchase is made. Please note that prices in stores may differ.
If your chosen product is available for reservation, the ‘Reserve in store’ button will show on the product detail page. Please note that Click & Reserve is only available for selected products and in a selection of stores.
HOW WILL I KNOW WHEN MY RESERVATION IS READY?
Your reservation request will be sent to your chosen Click & Reserve store. Once it is confirmed and then ready for purchase, you will receive a confirmation email. Please be aware that, during peak seasons, the processing time may be longer.
WHAT DO I NEED TO BRING TO COLLECT MY RESERVATION?
Please bring a copy of your reservation confirmation email or your reservation ID number.
HOW LONG WILL YOU HOLD MY RESERVATION?
We will hold your reservation in store for 2 days.
WHICH STORE WILL MY RESERVATION GO TO?
When you place your reservation request, you will be asked to select the participating store you would like to collect your item(s) from. The name of your chosen store will appear in your email confirmation.
WHEN CAN I COLLECT MY RESERVATION?
You will receive an email to confirm your reservation, and then when this is ready to collect from your selected Click & Collect store, please check the store’s opening times.
Gift & Giftcards
Ordering a gift?
Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.
Free greeting card
Add an elegant greeting card with a personalized message inside (limited to one greeting card per order).
Free gift bag
For the ultimate finishing touch, add a premium Swarovski gift bag.
Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.
GIFT CARDS
Looking for the right presents has never been easier. A Swarovski Gift Card is the perfect solution if you are not quite sure what to offer your loved ones, but want to give them something they will truly treasure.
Your family and friends can take their pick from a fantastic range of products including jewellery, fashion accessories, watches and much more.
You can choose to have your Gift Card sent by post, or you can opt for an electronic one sent via email (this option is not available in Australia, Ireland, Netherlands and the UK). Select your preferred amount and choose between different card designs. If you choose a digital Gift Card, you can also add a personal message. If you have your Gift Card sent by post, you can add a free greeting card. Please pay attention to the delivery dates to make sure the Gift Card arrives on time.
Please note that no Gift Cards are offered in Japan and China.
After activating (automatic if sent by post), please wait a minimum of 96 hours (4 days) before redeeming your Gift Card.
Please note that in some countries our Gift Cards are also accepted in Swarovski boutiques and selected authorized retailers.
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CUSTOMER SERVICE
Opening Hours
Mon - Sun
8.00 am - 1.00 am EST
Holidays
8.00 am - 1.00 amEST
Phone
+1 800 426 3088