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Standard Delivery - UPS
Orders placed from Monday to Friday by 04:00 PM EST will be processed and shipped the same business day.
Standard delivery time: 2-4 business days after processing and shipping
Standard shipping cost: USD 6.95
Free standard shipping over: USD 75
Express Delivery - UPS
Orders placed from Monday to Friday by 04:00PM EST will be processed and shipped the same business day.
Express delivery time: 1 business day after processing and shipping
Express shipping cost: USD 20
Maybe shipped ground from a closer location.
Orders placed on weekends and national holidays will be processed and shipped the following business day.
Swarovski is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on national holidays therefore deliveries may take longer than expected during these periods.
For Crystal Myriad, Licensed-in and Creators Lab products a personalized premium delivery service is included with their purchase, please note it may take up to 2 weeks before the parcel is shipped, and you are notified via email.
Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 30 days after their receipt (with the exception of Gift Cards and customized products). Our returns policy covers all items, including those on promotion or sale.
How much time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
Returns via Swarovski store: Returns will be processed to the original payment method and will take up to 3-7 business days for the credit to be applied.
To ensure that your jewelry remains in beautiful condition over time, please observe the following care instructions.
Swarovski Created Diamonds Collection:
Swarovski Created Diamonds jewelry items are delicate products, created using traditional fine jewelry methods. Each 18 and 14 karat white gold and 925 Silver piece is rhodium plated, and each stone is set individually. As a result, special care is required. Storing your jewelry: Swarovski Created Diamonds jewelry should be stored in the original packaging to avoid scratching. Store jewelry so that pieces do not tangle, rub or scratch against each other.
Cleaning your jewelry: Using a soft, lint-free cloth is an effective way to maintain the shine of the gold. Jewelry dips and sonic cleaners can wear down rhodium coatings. Do not use tissue paper or paper towels to clean metal as they cause scratching. Generally, jewelry should be cleaned with nothing stronger than very mild soapy water and a soft toothbrush.
Daily Care: Gold and silver are relatively soft metals and care should always be taken with your fine jewelry. The higher the karat weight, the softer the metal. Please remove jewelry before starting household and outdoor chores, washing hands, showering, bathing, swimming in pools, hot tubs, hot springs, and the ocean or applying body care products such as perfume, hairspray, soaps, and lotions or exercising at the gym or during contact sports. Put on jewelry last when dressing and take off first when undressing.
Make your gift even more special with a premium branded bag and colorful bow wrapping. You may also include a personalized gift message.
By choosing a gift option, your items will all be wrapped into one gift bag. If you wish to add a personalized note, one card will be added per order.
Our gift wrapping materials have been chosen with our beautiful planet in mind.
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Discover pieces tailored to your personal sense of self-expression with the help of our Crystal Experts and explore the latest collections.
Appointments are limited.