Frequently Asked Questions | Swarovski Taiwan Region

Accesskeys list

0 - Header
1 - Main content
2 - Footer

Taiwan Region | en

Free express shipping over TWD 2000

Easy returns

Crystal Society (SCS)

New In
Jewelry
- Back
  
  Discover All
- Necklaces and pendants
  - Back
    
    Discover All
  - Necklaces
  - Pendants
  - Chokers
  - Sets
- Earrings
- Rings
- Shop by collection
- Bracelets
- Brooches
- Extenders
Watches
- Back
  
  Discover All
- Women's watches
- Shop by material
- Shop by color
- Shop by collection
  - Back
  - Crystalline
  - Cosmopolitan
  - Octea
- Swiss Made Watches
- Watch straps
Accessories
- Back
  
  Discover All
- Pens
- Key rings
- Handbags
- Shop by smartphone
- Smartphone cases
- Hair accessories
- Body jewelry
- Tech accessories
Decorations
- Back
  
  Discover All
- Characters
  - Back
    
    Discover All
  - Disney
  - Warner Bros.
  - Kris bears
  - Zodiac
  - Other characters
- Home décor
- Christmas
- Shop by collection
- Nature inspired
  - Back
    
    Discover All
  - Flowers
  - Birds
  - Sea life
  - Wild life
  - Dogs and cats
  - Other animals
- Asian symbols
  - Back
    
    Discover All
  - Chinese zodiac
Gifts
World of Swarovski
Outlet
Wishlist Login / Register Crystal Society (SCS) Stores
Taiwan Region | en

0

Search

Customer Service Overview

FAQ

DO YOU NEED HELP?

Home
Frequently Asked Questions

dispatcher-check

Sign-up and get 10% off on your next purchase (on full price items only).

Be first to receive updates on new collections, style inspiration, gift ideas, and exclusive access. Sign-up to the Swarovski Club newsletter today and receive 10% off* on your next online purchase (full-price items only, exclusions may apply). *Terms and conditions apply Check your inbox! You will receive a welcome e-mail containing your voucher code and more details within one hour of signing up. The voucher code is valid for 1 month following receipt of the welcome email. To receive the discount, please log into your account before applying the code in the shopping bag.

Telephone *

Please enter your telephone number including country code: e.g. +88612345678

Password *

7 characters min. / Include a capital letter and a numerical digit

By clicking "Join the Club" or Continue with Facebook/Google, I agree to join the Swarovski Club and I confirm that I have read and accepted the General Terms and Conditions and Privacy Policy

Already a Swarovski Club member? Login here

$(this).closest('#tw-scFooterRegistrationFormConfigWrapper').find('.js-tw-scFooterRegistrationFormConfig') .formValidation( { autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[scFooterRegistrationFormDefinition_phone]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.trim().match(new RegExp('^[\\\\+]{0,1}[0-9]*$', ''))) { messages.push('Please enter your telephone number including country code: e.g. +88612345678'); messagesEN.push('Please enter your telephone number including country code: e.g. +88612345678'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Please enter a phone number', message_en: 'Please enter a phone number' }, stringLength: { message: 'You have exceeded the maximum length of 20 characters for this field', message_en: 'You have exceeded the maximum length of 20 characters for this field', max: 20 }, callbackPhone: { alias: 'callback', message: 'Please enter a phone number', message_en: 'Please enter a phone number', callback: function (value, validator, $field) { if (value === '') { return true; } var prefixCountry = $field.siblings('.flag-container').children('.selected-flag').attr('title'); var isValidPrefix = prefixCountry !== undefined && prefixCountry !== 'Unknown'; if (!isValidPrefix) { return false; } var prefix = prefixCountry.split("+")[1]; var isMinimumLength = true; var minLength = ""; if (minLength !== null) { if (value.startsWith("+")) { if ((value.length - prefix.length - 1) < minLength) { isMinimumLength = false; } } else if (value.length < minLength) { isMinimumLength = false; } } return isMinimumLength; } }, } }, 'values[scFooterRegistrationFormDefinition_password]': { trigger: 'blur', validators: { callback: { callback: function(value, validator, $field) { var messages = []; var messagesEN = []; var errorOccured = false; if ($field.attr('regexCheckDisabled') === 'true') { return true; } if (!value.match(new RegExp('(^$|^(?=.*[0-9])(?=.*[A-Z]).{7,}$)', ''))) { messages.push('The Password has to be at least 7 Characters long as well as contain one Number and one capital Letter.'); messagesEN.push('The Password has to be at least 7 Characters long as well as contain one Number and one capital Letter.'); errorOccured |= true; } if (errorOccured) { return { valid: false, message: messages.join('<br/>'), message_en: messagesEN } } else { return true; } } }, notEmpty: { message: 'Please enter a password.', message_en: 'Please enter a password.' }, } }, } } ) .on('success.field.fv', function() { /* note: we need to check if there is an error in the form, as the plugin does a validation on field level. Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields when entering one field. In case of an error on at least one field we disable the submit button manually */ var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { /* * On error field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); if(data.element.closest('.form-combo-molecule').length){ /* Get the messages of field */ var messages = data.fv.getMessages(data.element); /* Get the error message content of the field */ var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); /* Get the hidden error message of the field */ var errorField = errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"][style="display: none;"]'); /* Loop over the messages */ for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "swa-form-input__error-message swa-headline-sans--supertiny"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { /* * On success field validation, enable submit button. * Source: https://old.formvalidation.io/examples/enabling-submit-button/ */ data.fv.disableSubmitButtons(false); /* Remove the field messages */ $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('.swa-form-input__error-message[data-field="' + data.field + '"]').remove(); $errorContent.find('.swa-form-input__error-message[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'scFooterRegistration'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'scFooterRegistrationFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } }; var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); }; var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } };

Climate-neutral shipping & returns on all orders. Free standard shipping over NT$ 2000

We allow returns for orders placed on Swarovski.com from November, 1st to Christmas Day through January, 31st.

Swarovski Services

Discover our exclusive Swarovski Services

Customer Service & FAQ

Customer Service Overview
Order Status
Shipping
Returns & Exchange
Contact Us
COVID-19

About Us

About Us
Sustainability
Jobs & Career
Corporate Gifts
For Professionals
Sitemap
Kristallwelten

Membership

Register
Swarovski Club
Swarovski Crystal Society (SCS)

Legal

Terms Of Use
Terms & Conditions
Privacy Policy
Cookie Consent
Imprint
REACH information

Copyright ⓒ 2023 Swarovski. All rights reserved.

SWAROVSKI and the SWAN logo are registered and trademarks of Swarovski AG.

Cookies blocked

Your browser blocks cookies, please enable cookies and reload to continue using the website.