Orders placed from Monday to Friday by 10:00 AM will be processed and shipped the same business day. Orders placed on weekends and public holidays will be processed and shipped two business days later. No deliveries are made on weekends or public holidays.
Due to the challenges caused by the outbreak of COVID-19, and the higher volume of online orders , your order is facing a delay on dispatch. The standard and express delivery times are currently extended by a minimum of 3-5 business days.
We apologize for the delay and thank you for your continued trust.
Express shipping time: 1-3 business days after processing and shipping.
Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses, and remote islands for example Penghu, Kinmen, Matsu at this time.
Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards and customized products). Our returns policy covers all items, including those on promotion or sale.
How much time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.