Privacy Policy

Version: May 2018

You, the customer, give consent to Swarovski to collect, hold, disclose, and use your personal information submitted through the Swarovski website/Online Shop (and all information submitted in connection with an online purchase). This consent is given by registering your contact details, entering into a purchase agreement, or by engaging in other forms of electronic communication with Swarovski.

In accordance with this data protection policy, no further consent is required. If registered, you may view and modify, correct, block or delete your data at any time by selecting Profile from the website menu.

Your consent to the storage and the processing of your data can be revoked at any time by contacting Customer Service.

Swarovski processes, discloses, holds, and uses your personal data and information securely, fairly, and lawfully in accordance with Swiss law. Such processing is carried out electronically and automatically.

Swarovski uses any personal data submitted through the website/Online Shop (and all information submitted in connection with an online purchase) for the purposes of: enabling customers to purchase

Swarovski products; market research with the goal of improving the website and product range; keeping customers informed about Swarovski’s market activities, goods, services, and open transactions; and delegating repairs or other logistical tasks to third parties. Data will not be passed on to any other third parties outside the Swarovski Group in a way that could be used to identify you without prior notification and consent. Your personal data is collected, held, and used by Swarovski Crystal Online AG (Alte Landstrasse 411, CH-8708, Männedorf, Switzerland), which is responsible for the management of personal information. Consent is given to the disclosure, holding, and use of information by Daniel Swarovski Corporation AG and other companies of the Swarovski Group in other countries; in particular, to the offices in Switzerland (Daniel Swarovski Corporation AG), Austria (D. Swarovski KG), and Liechtenstein (Swarovski Aktiengesellschaft) for the above mentioned purposes.

Newsletter

You can conveniently manage your registration for the swarovski.com newsletter in the "My Account" area. Simply enter your e-mail address in the field provided and then click "Save changes". We will send a confirmation e-mail to the e-mail address you give us. Please click on the confirmation link contained in the e-mail and you will receive regular information about new arrivals from Swarovski. Of course, you can also sign up for the swarovski.com newsletter without registering in the "My Account" area. Simply use the sign up window on our homepage.

If you no longer wish to receive news updates from Swarovski simply click on the "Unsubscribe" link that you find at the end of each newsletter. Alternatively you can unsubscribe in the "My Account" area of our website.

Cookie Policy

Swarovski uses tracking technology (“Cookies”), which help make the websites more user-friendly, efficient, and secure. Swarovski also uses Cookies to enhance your user experience, which includes remembering you when you return to the Website and keeping track of your shopping bag content. This Cookie Policy provides you with information on the use of Cookies on the Website.

Cookies are small text files that are stored on your PC and used by your browser. Most of the Cookies Swarovski uses are session cookies, which are deleted automatically at the end of your visit.

Cookies will not harm your PC and do not contain any viruses. Nevertheless, if you do not want to use cookies, this will not prevent you from accessing Swarovski’s websites in any way. Your browser can be configured so that cookies can be accepted with your permission or completely blocked. You can opt to change your browser settings so that they do not allow Cookies to be accepted or saved at any time. Alternatively, you can opt to be shown a warning message every time before you accept Cookies or you can set your browser up in such a way that it only accepts Cookies from certain websites. You can also delete Cookies that have already been saved at any time.

Kindly note however that if you decline Cookies on the Website, some functions on the Website may be limited or unavailable. As a result, to make it easier to use the Website, we recommend that your browser settings accept Cookies on the Website.

Google Analytics

This Website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymization, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-US.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html or at https://www.google.com/analytics/learn/privacy.html?hl=en-GB

We also use Google Analytics to analyze data from AdWords for statistical purposes. You can disable this via the Ads Preferences Manager (http://www.google.com/settings/ads/onweb/?hl=en).

reCAPTCHA

To protect your submissions via internet forms on this website we use the reCAPTCHA service provided by Google Inc. (Google). The service determines whether the query was made by a human being or was the result of misuse, processed automatically by a computer. The service includes sending the IP address to Google and possibly other data if required by Google for reCAPTCHA. For this purpose, your entry is sent and used by Google. However, before doing so, Google truncates your IP address within the member states of the European Union or the European Economic Area. Only in exceptional cases is a full IP address sent to a Google server in the USA and truncated there. Google will use this information on behalf of the operator of this website for the purposes of assessing your use of this service. The IP address sent from your browser within the scope of reCaptcha is not merged with other data held by Google. This data collection is subject to the data protection regulations of Google (Google Inc.). For more information on Google's privacy policy please visit https://www.google.com/intl/de/policies/privacy/

Social Plug-ins

Swarovski uses so-called social plug-ins (in the following, plug-ins) of social networks such as Facebook, Twitter, Youtube, Google+, Pinterest or Instagram.

When you visit our websites these plug-ins are deactivated by default, i.e. without your intervention they will not send any data to third parties. Before you are able to use these plug-ins, you must activate them by clicking on them. They then remain active until you deactivate them again or delete your Cookies. After their activation, a direct link to the server of the respective social network is established. The contents of the plug-in are then transmitted from the social network directly to your browser and incorporated in the website by it.

Please note that we have no influence on the extent of the data retrieved by the social networks with their plug-ins. For information on purpose and extent of the data retrieval by the social network concerned, and about the rights and settings possibilities for the protection of your private sphere, please refer to the data protection information provided by the social network in question.

After activation of a plug-in, the social network can retrieve data, independently of whether you interact with the plug-in or not. If you are logged on to a social network, the network can assign your visit to the Website to your user account.

If you are a member of a social network and do not wish it to combine data retrieved from your visit to our websites with your membership data, you must log out from the social network concerned before activating the plug-ins.

You may find further information to Social Plugins at http://www.trustedshops.com/tsdocument/audit_sample_social_plugins_de.pdf

SUBSCRIBE TO THE NEWSLETTER AND STAY UP-TO-DATE

$(this).siblings('.js-ru-shortNewsletterFormConfig') .formValidation({ autoFocus: false, framework: 'bootstrap', icon: { valid: null, invalid: null, validating: null }, fields: { 'values[shortNewsletterFormDefinition_email]': { trigger: 'blur', validators: { regexp: { regexp: /^[a-zA-Z0-9.!#$%&'*+/=?^_`{|}~-]+@[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?(?:\.[a-zA-Z0-9](?:[a-zA-Z0-9-]{0,61}[a-zA-Z0-9])?)+$/, message: 'Please enter your email address.', message_en: 'Please enter your email address.' }, notEmpty: { message: 'Please enter your email address.', message_en: 'Please enter your email address.' }, stringLength: { message: 'The number of characters for this field must be between 0 and 70', message_en: 'The number of characters for this field must be between 0 and 70', min: 0 , max: 70 }, } } } }) .on('success.field.fv', function() { // note: we need to check if there is an error in the form, as the plugin does a validation on field level. // Validating the whole form on blur of a field is no option, as the customer does not want to see error messages on all fields // when entering one field. In case of an error on at least one field we disable the submit button manually var $form = $(this).closest('form'); if ($form.find('.form-group.has-error').length > 0) { var $button = $form.find('.js-button'); if (!$button.hasClass('disabled')) { $button.addClass('disabled'); } } }) .on('err.field.fv', function(e, data) { if(data.element.closest('.form-combo-molecule').length){ // Get the messages of field var messages = data.fv.getMessages(data.element); // Get the error message content of the field var errorContent = data.element.closest('.form-combo-molecule').find('.errors'); // Get the hidden error message of the field var errorField = errorContent.find('small[data-field="' + data.field + '"][style="display: none;"]'); // Loop over the messages for (var i in messages) { if (errorField[1] == undefined) { var newErrorContainer = document.createElement("small"); $(newErrorContainer).attr("class", "help-block"); $(newErrorContainer).attr("data-field", data.field); $(newErrorContainer).attr("data-fv-validator", "callback"); $(newErrorContainer).attr("data-fv-for", $(data.element[0]).attr("name") ); $(newErrorContainer).attr("data-fv-result", "INVALID"); $(newErrorContainer).attr("data-tracked", "true"); $(newErrorContainer).html(messages[i]); if (errorContent.text().includes(messages[i])) { $(newErrorContainer).hide(); } errorContent.append(newErrorContainer); } } } }) .on('success.field.fv', function(e, data) { // Remove the field messages $errorContent = data.element.closest('.form-combo-molecule').find('.errors'); $errorContent.find('small[data-field="' + data.field + '"]').remove(); $errorContent.find('small[data-fv-result="INVALID"]').removeAttr("style"); }) .on('success.form.fv', function() { var formId = 'shortNewsletter'; if (!formId || formId === 'cfRequest' || formId === 'cfResponse') { formId = 'shortNewsletterFormDefinition'; } ACC.tracking.pushFormSubmit(formId); }); var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { var date = fieldConfigPattern.toUpperCase(); var year = $("#" + fieldConfigCode + "_year").val(); var month = $("#" + fieldConfigCode + "_month").val(); var day = $("#" + fieldConfigCode + "_day").val(); date = date.replace(/[Y]+/, year); date = date.replace(/[M]+/, month); date = date.replace(/[D]+/, day); var hiddenDateField = $('.js-' + fieldConfigCode + '_hidden'); if (mandatory) { hiddenDateField.val(date); } else { hiddenDateField.val(date == "" ? "" : date); } } var triggerFormValidation = function(fieldId, mandatory, fieldCode, dateFormat) { replaceDatePatternWithValue(mandatory, fieldCode, dateFormat); $('.js-fieldCode').formValidation('revalidateField', 'values[fieldCode_'+ fieldId + ']'); } var removeDateMoleculeError = function(molecule) { if(molecule.hasClass('has-error')){ molecule.removeClass('has-error'); molecule.find('.help-block').find('span').remove(); } }

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