Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards and Swarovski Masks if unpacked due to hygienic reasons). To return your order please proceed as follows:
1. Write the reason for return in the Return Form
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form
3. Return address:
Swarovski Korea Logistics
Youngjin Bldg. 2floor, #277-35,
Sungsu 2ga, Sungdong-gu,
Seoul, Korea(Zip 04799)
4. Take the parcel to the nearest post office and ship it
Make sure you get a copy of the postal receipt, for further reference.
Please note that except for damaged product shipping fee won’t be refunded.
5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order
If you received the item(s) as a gift, the sender will be refunded automatically. Depending on the reason given for the return, shipping fees may be charged to you.
If you have any further questions, please contact email@example.com or Customer Service 1522-9065 (from Monday to Friday 10:00 - 18:00).