YOUR ONLINE PURCHASE
Order
HOW TO ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag:

Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:

To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:

View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:

If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:

Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days (7 Days in China). You will find further information in the Return Policy section.

REGISTRATION
If you are a registered user, your existing address details will be saved for future visits and purchases.
BENEFITS OF REGISTERING

- Speed up online shopping by storing your personal information
- Add favorite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online

Details provided for your registration are protected by your personal password.

Easily place orders in the Online Shop with your username and password.

The option to register is available in the My Account section at the top of the page.

CHANGE YOUR PERSONAL DETAILS OR PASSWORD
In the My Account section, access and change your personal details at any time.
FORGOT YOUR PASSWORD?
If you have forgotten your password, retrieve it easily with the password retrieval function.
PRODUCT AVAILABILITY
Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.
ORDER STATUS AND TRACKING
Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.
WISH LIST
This service is available to registered users of the Online Shop. 
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. 
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.
ONLINE SHOP COUNTRIES

Swarovski Crystal Online currently delivers to the following countries:

Australia

Austria

Belgium

Canada

China

Czech Republic

Denmark

Finland

France

Germany

Great Britain

Greece

Hungary

Ireland

Italy

Japan

Korea

Luxembourg

The Netherlands

Poland

Portugal

Slovenia

Spain

Sweden

Switzerland (including Liechtenstein)

The USA


Countries and regions exempt from delivery:

Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed.


Swarovski is currently unable to deliver to the following regions/countries:

Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, and El Hierro)

Isle of Man

Corsica

French Territories (Guadeloupe, Martinique, Guyana and La Réunion)

Ceuta

Melilla

Cyprus

San Marino

Gibraltar

Andorra

Christmas Island (Australia)

Fær Øer (Faroe islands)

Greenland

Helgoland Island

Büsingen

Åland Islands

Principality of Monaco

Mount Athos

Channel Islands (Jersey and Guernsey)

Livigno

Campione d’Italia

Vatican City

Aruba and Netherlands Antilles

British Territories

PRODUCT LIMITATIONS
Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.Product limitations are communicated in various places.
DELIVERY INFORMATION: EXCLUSIVE MASTERPIECES
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.
PUBLIC HOLIDAYS
Australian, Japanese and Korean deliveries are managed via the Swarovski hub in Singapore, which will be closed on the public holidays listed below. Please note that no deliveries will be scheduled on these dates, and that public holidays are not counted as working days. The global delivery partner will also follow local public holidays in the country of delivery.

New Year’s Day : January 1
Chinese New Year : February 16, 17
Good Friday : March 30
Labour Day : May 1
Vesak Day : May 29
Hari Raya Piasa : June 15
National Day : August 9
Hari Raya Haji : August 22
Deepavali : November 6
Christmas Day : December 25
PUNCTUAL DELIVERY
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible.
SHIPPING
SHIPPING OPTIONS AND TIMES

Orders placed over public holidays or from Monday to Friday by 16:00 GMT will be processed the following business day. Shipments to Japan take approximately 3 to 5 business days. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time. You may not able to choose specific delivery dates and time when you order, however, you can choose dates and time from the delivery slip you receive when you are not available at home.

SHIPMENT COSTS AND FREE STANDARD SHIPPING

Please see the recipient country to get an estimate on shipping and handling fees.

Country

Shipping charges

Free shipping above

Japan / 日本

¥ 1,000

¥ 10,000


The goods remain property of Swarovski until receipt of final payment.

SWAROVSKI'S SHIPPING PARTNERS
All shipments to Japan are delivered by Sagawa.
PAYMENT
PAYMENT

All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.

PAYMENT BY CREDIT CARD

Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed. 

The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad.

SECURITY CODE

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. 

3D-SECURE
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
PAYMENT BY WIRECARD
For customers without a credit card, Swarovski also accepts payments by Wirecard. This is a prepaid card that can be used like a credit card that provides the holder with the security of a spending limit. Wirecard also reduces the risk of fraud or card abuse. The balance can be checked online and is updated daily.
PAYPAL
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with Swarovski.
RETURNS
RETURN PROCESS

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards). To return your order please proceed as follows:

1. Write the reason for return in the Return Form


2. Put the items you wish to return inside the parcel, together with the filled-in Return Form


3. Return address:

Online Shop Return Center

Swarovski Japan, Ltd.

Maruzenshowa Unyu Building B-3F,

2313-4 Shibayama machi

Iwayama, Sanbugun,

Chiba 289-1608

Japan


4. Take the parcel to the nearest post office and ship it by standard, uninsured mail

Make sure you get a copy of the postal receipt, for further reference.


5.  After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order

If you received the item(s) as a gift, the sender will be refunded automatically. Depending on the reason given for the return, shipping fees may be charged to you.


If you have any further questions, please contact jp.shophelp@swarovski.com or call 0120-10-8700 (from Monday to Friday, 09:30 - 17:30).


RETURNS POLICY
You may return your purchase from the Online Shop for any reason up to 14 days following your receipt of the ordered products. Customized products cannot be returned.
Gift & Giftcards
Ordering a gift?
Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.
Free greeting card
Add an elegant greeting card with a personalized message inside (limited to one greeting card per order).
Free gift bag
For the ultimate finishing touch, add a premium Swarovski gift bag.
Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.
GIFT CARDS
Looking for the right presents has never been easier. A Swarovski Gift Card is the perfect solution if you are not quite sure what to offer your loved ones, but want to give them something they will truly treasure.
Your family and friends can take their pick from a fantastic range of products including jewellery, fashion accessories, watches and much more.
You can choose to have your Gift Card sent by post, or you can opt for an electronic one sent via email (this option is not available in Australia, Ireland, Netherlands and the UK). Select your preferred amount and choose between different card designs. If you choose a digital Gift Card, you can also add a personal message. If you have your Gift Card sent by post, you can add a free greeting card. Please pay attention to the delivery dates to make sure the Gift Card arrives on time.
Please note that no Gift Cards are offered in Japan and China.
After activating (automatic if sent by post), please wait a minimum of 96 hours (4 days) before redeeming your Gift Card.
Please note that in some countries our Gift Cards are also accepted in Swarovski boutiques and selected authorized retailers.
Order
HOW TO ORDER

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag:

Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:

To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:

View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:

If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:

Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days (7 Days in China). You will find further information in the Return Policy section.

REGISTRATION
If you are a registered user, your existing address details will be saved for future visits and purchases.
BENEFITS OF REGISTERING

- Speed up online shopping by storing your personal information
- Add favorite products to your wish list, which can be sent to family and friends
- View the status of your order at any time online

Details provided for your registration are protected by your personal password.

Easily place orders in the Online Shop with your username and password.

The option to register is available in the My Account section at the top of the page.

CHANGE YOUR PERSONAL DETAILS OR PASSWORD
In the My Account section, access and change your personal details at any time.
FORGOT YOUR PASSWORD?
If you have forgotten your password, retrieve it easily with the password retrieval function.
PRODUCT AVAILABILITY
Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.
ORDER STATUS AND TRACKING
Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.
WISH LIST
This service is available to registered users of the Online Shop. 
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. 
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.
ONLINE SHOP COUNTRIES

Swarovski Crystal Online currently delivers to the following countries:

Australia

Austria

Belgium

Canada

China

Czech Republic

Denmark

Finland

France

Germany

Great Britain

Greece

Hungary

Ireland

Italy

Japan

Korea

Luxembourg

The Netherlands

Poland

Portugal

Slovenia

Spain

Sweden

Switzerland (including Liechtenstein)

The USA


Countries and regions exempt from delivery:

Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed.


Swarovski is currently unable to deliver to the following regions/countries:

Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, and El Hierro)

Isle of Man

Corsica

French Territories (Guadeloupe, Martinique, Guyana and La Réunion)

Ceuta

Melilla

Cyprus

San Marino

Gibraltar

Andorra

Christmas Island (Australia)

Fær Øer (Faroe islands)

Greenland

Helgoland Island

Büsingen

Åland Islands

Principality of Monaco

Mount Athos

Channel Islands (Jersey and Guernsey)

Livigno

Campione d’Italia

Vatican City

Aruba and Netherlands Antilles

British Territories

PRODUCT LIMITATIONS
Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.Product limitations are communicated in various places.
DELIVERY INFORMATION: EXCLUSIVE MASTERPIECES
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.
PUBLIC HOLIDAYS
Australian, Japanese and Korean deliveries are managed via the Swarovski hub in Singapore, which will be closed on the public holidays listed below. Please note that no deliveries will be scheduled on these dates, and that public holidays are not counted as working days. The global delivery partner will also follow local public holidays in the country of delivery.

New Year’s Day : January 1
Chinese New Year : February 16, 17
Good Friday : March 30
Labour Day : May 1
Vesak Day : May 29
Hari Raya Piasa : June 15
National Day : August 9
Hari Raya Haji : August 22
Deepavali : November 6
Christmas Day : December 25
PUNCTUAL DELIVERY
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible.
SHIPPING
SHIPPING OPTIONS AND TIMES

Orders placed over public holidays or from Monday to Friday by 16:00 GMT will be processed the following business day. Shipments to Japan take approximately 3 to 5 business days. Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time. You may not able to choose specific delivery dates and time when you order, however, you can choose dates and time from the delivery slip you receive when you are not available at home.

SHIPMENT COSTS AND FREE STANDARD SHIPPING

Please see the recipient country to get an estimate on shipping and handling fees.

Country

Shipping charges

Free shipping above

Japan / 日本

¥ 1,000

¥ 10,000


The goods remain property of Swarovski until receipt of final payment.

SWAROVSKI'S SHIPPING PARTNERS
All shipments to Japan are delivered by Sagawa.
PAYMENT
PAYMENT

All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.

PAYMENT BY CREDIT CARD

Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed. 

The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad.

SECURITY CODE

As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.

For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. 

3D-SECURE
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
PAYMENT BY WIRECARD
For customers without a credit card, Swarovski also accepts payments by Wirecard. This is a prepaid card that can be used like a credit card that provides the holder with the security of a spending limit. Wirecard also reduces the risk of fraud or card abuse. The balance can be checked online and is updated daily.
PAYPAL
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with Swarovski.
RETURNS
RETURN PROCESS

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards). To return your order please proceed as follows:

1. Write the reason for return in the Return Form


2. Put the items you wish to return inside the parcel, together with the filled-in Return Form


3. Return address:

Online Shop Return Center

Swarovski Japan, Ltd.

Maruzenshowa Unyu Building B-3F,

2313-4 Shibayama machi

Iwayama, Sanbugun,

Chiba 289-1608

Japan


4. Take the parcel to the nearest post office and ship it by standard, uninsured mail

Make sure you get a copy of the postal receipt, for further reference.


5.  After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order

If you received the item(s) as a gift, the sender will be refunded automatically. Depending on the reason given for the return, shipping fees may be charged to you.


If you have any further questions, please contact jp.shophelp@swarovski.com or call 0120-10-8700 (from Monday to Friday, 09:30 - 17:30).


RETURNS POLICY
You may return your purchase from the Online Shop for any reason up to 14 days following your receipt of the ordered products. Customized products cannot be returned.
Gift & Giftcards
Ordering a gift?
Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.
Free greeting card
Add an elegant greeting card with a personalized message inside (limited to one greeting card per order).
Free gift bag
For the ultimate finishing touch, add a premium Swarovski gift bag.
Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.
GIFT CARDS
Looking for the right presents has never been easier. A Swarovski Gift Card is the perfect solution if you are not quite sure what to offer your loved ones, but want to give them something they will truly treasure.
Your family and friends can take their pick from a fantastic range of products including jewellery, fashion accessories, watches and much more.
You can choose to have your Gift Card sent by post, or you can opt for an electronic one sent via email (this option is not available in Australia, Ireland, Netherlands and the UK). Select your preferred amount and choose between different card designs. If you choose a digital Gift Card, you can also add a personal message. If you have your Gift Card sent by post, you can add a free greeting card. Please pay attention to the delivery dates to make sure the Gift Card arrives on time.
Please note that no Gift Cards are offered in Japan and China.
After activating (automatic if sent by post), please wait a minimum of 96 hours (4 days) before redeeming your Gift Card.
Please note that in some countries our Gift Cards are also accepted in Swarovski boutiques and selected authorized retailers.
DO YOU NEED HELP?

CUSTOMER SERVICE