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Orders placed over public holidays or from Monday to Friday by 16:00 GMT will be processed the following business day.
Standard shipping time: 3-5 Business Days after processing and shipping.
Shipping Cost:￥ 1,000
Free standard shipping over: ￥ 10,000
Unfortunately, Swarovski is unable to deliver to PO boxes or APO/FPO addresses at this time.
Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt. Our returns policy covers all items, including those on promotion or sale (with the exception of Gift Cards and Swarovski Masks if unpacked due to hygienic reasons).
How much time do returns take to be processed?
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-90 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
By choosing a gift option, your items will all be wrapped into one gift bag. If you wish to add a personalized note, one card will be added per order.
Our gift wrapping materials have been chosen with our beautiful planet in mind.