How do I return my online order?
Swarovski's top priority is to satisfy all its customers.
You may return and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Creators Lab products and Gift Cards).
If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Step 1: Pack the item(s) to be returned in the original carton using the original packaging materials.
Step 2: Please fill in the form and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated as below.
Step 3: Send the photo of return form that you filled in to our customer service at Customer_Service_in@swarovski.com and our CS personnel will process your return.
Step 4: The item(s) will be picked up by courier
Can I exchange my purchase?
Unwanted items would need to be returned per our returns policy.
Please place a new online order for the correct product you need.
Can I return sale items?
Bundle and set return
For bundle-promotional sets, where you enjoy a promotion or discount because of purchasing one or more items (e.g., buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e., the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.