Enter order details
Please enter your order details, which are provided in the confirmation email and the invoice.
* Mandatory Fields
Order Number *
Last name *
ARE MY PERSONAL DETAILS SAFE?

For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.

If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations


Can I edit my account?
Please login first, afterwards in the My Account section you can access and change your personal details at any time.

CAN I RESET MY PASSWORD?

To change your password, please first click on the “LOGIN” icon. You will be taken to the My Account page, where you can then click on the link “FORGOT YOUR PASSWORD”.

Alternatively, you may click on this link to go to the login page https://www.swarovski.com/login/


CAN I CANCEL MY ORDER?

We work hard to process your order quickly and efficiently to get your purchases out for delivery as soon as possible, cancelation of an order may be possible if you contact by phone or live chat within 30 minutes of receipt of your order confirmation.


Please do not send an E-Mail or use the contact form if you need to cancel your order as the time taken for us to receive your message will mean that the order is already being processed by our warehouse and cancellation will not be possible.


Our Customer Relations Department is available from Monday to Friday, from 9am to 5:30pm, excluding bank holidays.

If cancelation is no longer possible, unwanted items would need to be returned per our returns policy.

Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you.

As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.


CAN I ADD ITEMS TO MY ORDER?
Once an order has been successfully placed, it cannot be amended in our system.

The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Relations via Live Chat or phone. This would allow you to place a new order.

If cancellation was not possible, please place a new order for the additional items.

IS YOUR ONLINE SHOP SECURE? 
The details provided to Swarovski will not be forwarded to any third parties under any circumstances.

Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.

WHAT IS THE WISH LIST? 

This service is available to registered users of the Online Shop.

Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.

Please note that the prices of products are subject to change.


WEBSITE ISSUE
If you are having issues with the functionality of our website, before contacting our support team, please taking the following steps:
  1. Clear cookies.
  2. Clear cache
  3. Clear browser history
As every browser has different ways to clear these settings, please ensure you follow the correct instructions for your browser.

Clearing these settings can force your browser to reload the latest version of our website and helps to ensure the best possible browsing experience.

If you are still having trouble with the website, please provide us with the following information:
  • URL (normally displayed at the top of the webpage and will be at least www.swarovski.com)
  • Device (laptop, desktop, smartphone, tablet)
  • Device Make
  • Browser (chrome, internet explorer, safari, Firefox etc)
  • Browser version
  • The steps you took before the error appeared
  • A screenshot of the error.

This information will help us narrow down the cause of the problem, which will in turn speed up the resolution.

EXCLUSIVE MASTERPIECES?
To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely, and you will be provided with detailed delivery information.

SHIPPING TERMS & CONDITIONS

Orders placed from Monday to Friday by 10:30 AM India time will be processed and shipped the following business days.

Orders placed on weekends and public holidays will be processed and shipped two business days later.

No deliveries are made on weekends or public holidays.


Standard delivery time: 3-7 Business Days after processing and shipping


Due to the challenges caused by the outbreak of COVID-19, and the higher volume of online orders , your order is facing a delay on dispatch. The standard delivery time is currently extended by a minimum of 3-6 business days. We strongly advise to take account of any lockdown and curfew update from the local authority. Some locations may be under restricted area, where delivery is not possible.

Standard Cost: INR 500
Free standard shipping over: INR 7000


Metro: 3-5 Business days

Outer Metro: 6-7 Business days
North East & Kashmir: 6-7 Business days

Items remain the property of Swarovski until receipt of final payment.

When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.

We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.


CAN I CHANGE DELIVERY ADDRESS?

It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by utilising our delivery partners’ web portal.


SHIP TO ANOTHER COUNTRY/REGION?
Delivery to another country/region is not possible. Please place the order in the online shop of the country/region where the parcel is being delivered to.

You can change country/region and language by clicking on the country/region name in the country/region selector menu.

WHERE IS MY PARCEL?

Please check the shipping confirmation email to track your parcel

If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.

Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.

In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.


PAYMENT
WHAT PAYMENT METHODS CAN I USE?

Swarovski accepts the following forms of payment for online purchases:



American Express

Diners

Mastercard
Rupay
Visa

When paying with credit card, please fill in the required credit card details including the security code (CVC2/CVV2).

Your credit card will only be debited once your order has been confirmed. 
If your payment is declined, please contact your bank or financial institution for assistance.

The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional fees for credit card purchases made abroad. 


DO ONLINE PRICES INCLUDE TAXES?

All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.


WHAT IS 3D SECURE?
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments.


During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.

The bank that issued your credit card can assist you if you are having difficulties with this process.

CAN I HAVE THE VAT REFUNDED?

All orders placed through the Swarovski Online Shop are exempt from VAT refunds.

The VAT is calculated according to the tax regulations of the country of the online shop in which the order was submitted.


RETURNS PROCESS
RETURNS PROCESS

Swarovski's top priority is to satisfy all its customers.
You may return and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards).
If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.

Step 1: Pack the item(s) to be returned in the original carton using the original packaging materials.

Step 2: Please fill in the form and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated as below.

Step 3: Send the photo of return form that you filled in to our  customer service at customer_relations.in@swarovski.com and our CS personnel will process your return.

Step 4: The item(s) will be picked up by courier


HOW MUCH TIME DO RETURNS TAKE TO BE PROCESSED?

Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7  business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.


RETURN POLICY

Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.

Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.

Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.


CAN I RETURN SALE ITEMS?

Our returns policy covers all items  (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion or sale.


BUNDLE AND SET RETURN

For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set.  Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.

For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.


Gifts
ORDERING A GIFT?

Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.


FREE GREETING CARD

Add an elegant greeting card with a personalized message inside (limited to one greeting card per order).


FREE GIFT BAG

For the ultimate finishing touch, add a premium Swarovski gift bag.
Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.


DO YOU OFFER FREE GIFTS?

Swarovski sometimes offers free gift promotions.

Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.


Enter order details
Please enter your order details, which are provided in the confirmation email and the invoice.
* Mandatory Fields
Order Number *
Last name *
DO YOU NEED HELP?

CUSTOMER SERVICE
OPENING HOURS

MONDAY TO FRIDAY 10:00-14:00 and 15:00-18:00

SAT AND SUN/PUBLIC HOLIDAY: CLOSED
Phone:

+91 0124 4107173