For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations
To change your password, please first click on the “LOGIN” icon. You will be taken to the My Account page, where you can then click on the link “FORGOT YOUR PASSWORD”.
Alternatively, you may click on this link to go to the login page https://www.swarovski.com/login/
We work hard to process your order and get your purchases out for delivery quickly and efficiently. An order cancelation may be possible within 30 minutes (approximately) of receipt of your order confirmation.
To cancel an order, please log in to your customer account, then search the relevant order amid your order history and click the “cancel order” button. If the cancelation is still possible you will be asked to confirm the action.
If the cancelation button is greyed out inactive your order can’t be changed or canceled at this stage.
In case you ordered as a guest and you are within 30 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will do every effort to process your request.
If cancelation is no longer possible, unwanted items can be returned per our returns policy. Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Relations via Live Chat or phone. This would allow you to place a new order.
If cancellation was not possible, please place a new order for the additional items.
Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.
This service is available to registered users of the Online Shop.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.
- Clear cookies.
- Clear cache
- Clear browser history
Clearing these settings can force your browser to reload the latest version of our website and helps to ensure the best possible browsing experience.
If you are still having trouble with the website, please provide us with the following information:
- URL (normally displayed at the top of the webpage and will be at least www.swarovski.com)
- Device (laptop, desktop, smartphone, tablet)
- Device Make
- Browser (chrome, internet explorer, safari, Firefox etc)
- Browser version
- The steps you took before the error appeared
- A screenshot of the error.
Orders placed from Monday to Friday by 10:30 AM India time will be processed and shipped the following business days.
Orders placed on weekends and public holidays will be processed and shipped two business days later.
No deliveries are made on weekends or public holidays.
Standard delivery time: 3-7 Business Days after processing and shipping.
Delivery times are delayed by a minimum of 4-8 business days
Standard Cost: INR 500
Free standard shipping over: INR 7000
Metro: 3-5 Business days
Outer Metro: 6-7 Business days
North East & Kashmir: 6-7 Business days
Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.
It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by utilising our delivery partners’ web portal.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.
PAYMENT
Swarovski accepts the following forms of payment for online purchases:
American Express
Mastercard
Visa
Rupay
UPI
When paying with credit card, please fill in the required credit card details including the security code (CVC2/CVV2).
Your credit card will only be debited once your order has been confirmed.
If your payment is declined, please contact your bank or financial institution for assistance.
The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional fees for credit card purchases made abroad.
All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.
During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
The bank that issued your credit card can assist you if you are having difficulties with this process.
All orders placed through the Swarovski Online Shop are exempt from VAT refunds.
The VAT is calculated according to the tax regulations of the country of the online shop in which the order was submitted.
RETURNS PROCESS
Swarovski's top priority is to satisfy all its customers.
You may return and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards).
If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Step 1: Pack the item(s) to be returned in the original carton using the original packaging materials.
Step 2: Please fill in the form and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated as below.
Step 3: Send the photo of return form that you filled in to our customer service at customer_relations.in@swarovski.com and our CS personnel will process your return.
Step 4: The item(s) will be picked up by courier
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.
Our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion or sale.
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
Gifts
Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.
Add an elegant greeting card with a personalized message inside (limited to one greeting card per order).
For the ultimate finishing touch, add a premium Swarovski gift bag.
Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.
Swarovski sometimes offers free gift promotions.
Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.
For security reasons, Swarovski Crystal Online does not save credit card information. The data is immediately passed on to the company’s partner systems for payment processing.
If you believe that someone has tried to misuse your credit card, please follow the instructions of your credit card issuer immediately and contact customer relations
To change your password, please first click on the “LOGIN” icon. You will be taken to the My Account page, where you can then click on the link “FORGOT YOUR PASSWORD”.
Alternatively, you may click on this link to go to the login page https://www.swarovski.com/login/
We work hard to process your order and get your purchases out for delivery quickly and efficiently. An order cancelation may be possible within 30 minutes (approximately) of receipt of your order confirmation.
To cancel an order, please log in to your customer account, then search the relevant order amid your order history and click the “cancel order” button. If the cancelation is still possible you will be asked to confirm the action.
If the cancelation button is greyed out inactive your order can’t be changed or canceled at this stage.
In case you ordered as a guest and you are within 30 minutes of receipt of your order confirmation, please contact us immediately via phone or chat (during opening hours) and our customer service team will do every effort to process your request.
If cancelation is no longer possible, unwanted items can be returned per our returns policy. Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to our warehouse, with no extra charges for you.
As soon as it reaches our warehouse, you will receive a return confirmation email and a full refund on the same payment method used to place the order.
The entire order could be cancelled up to approximately 30 minutes from the receipt of the order confirmation email. To see if cancellation is possible, please contact Customer Relations via Live Chat or phone. This would allow you to place a new order.
If cancellation was not possible, please place a new order for the additional items.
Swarovski Crystal Online AG uses cookies to tailor its products and services. This enables the Online Shop to recognize your browser and to offer you a more personalized service. Cookies can be deactivated at any time in your browser.
This service is available to registered users of the Online Shop.
Your wish list may contain up to twenty products that may be bought later or marked as gifts ideas. Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag.
Please note that the prices of products are subject to change.
- Clear cookies.
- Clear cache
- Clear browser history
Clearing these settings can force your browser to reload the latest version of our website and helps to ensure the best possible browsing experience.
If you are still having trouble with the website, please provide us with the following information:
- URL (normally displayed at the top of the webpage and will be at least www.swarovski.com)
- Device (laptop, desktop, smartphone, tablet)
- Device Make
- Browser (chrome, internet explorer, safari, Firefox etc)
- Browser version
- The steps you took before the error appeared
- A screenshot of the error.
Orders placed from Monday to Friday by 10:30 AM India time will be processed and shipped the following business days.
Orders placed on weekends and public holidays will be processed and shipped two business days later.
No deliveries are made on weekends or public holidays.
Standard delivery time: 3-7 Business Days after processing and shipping.
Delivery times are delayed by a minimum of 4-8 business days
Standard Cost: INR 500
Free standard shipping over: INR 7000
Metro: 3-5 Business days
Outer Metro: 6-7 Business days
North East & Kashmir: 6-7 Business days
Items remain the property of Swarovski until receipt of final payment.
When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases.
We do not ship orders or schedule deliveries on public holidays therefore deliveries may take longer than expected during these periods.
It is not always possible to change the delivery address or delivery date once the parcel is in transit. You might have the possibility to organise the delivery of your parcel in the most suitable way for you, by utilising our delivery partners’ web portal.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbour.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact customer relations, please have your order number and tracking number to hand.
PAYMENT
Swarovski accepts the following forms of payment for online purchases:
American Express
Mastercard
Visa
Rupay
UPI
When paying with credit card, please fill in the required credit card details including the security code (CVC2/CVV2).
Your credit card will only be debited once your order has been confirmed.
If your payment is declined, please contact your bank or financial institution for assistance.
The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional fees for credit card purchases made abroad.
All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.
During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
The bank that issued your credit card can assist you if you are having difficulties with this process.
All orders placed through the Swarovski Online Shop are exempt from VAT refunds.
The VAT is calculated according to the tax regulations of the country of the online shop in which the order was submitted.
RETURNS PROCESS
Swarovski's top priority is to satisfy all its customers.
You may return and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards).
If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Step 1: Pack the item(s) to be returned in the original carton using the original packaging materials.
Step 2: Please fill in the form and return it with the merchandise. Include the number of returned articles and the reason for return, with the reasons stated as below.
Step 3: Send the photo of return form that you filled in to our customer service at customer_relations.in@swarovski.com and our CS personnel will process your return.
Step 4: The item(s) will be picked up by courier
Once we have your return package we will register it and you will receive an email notification once return is processed. The refund transmission will then depend on the guidelines of your financial institution and it may take up to 3-7 business days for the credit to be applied to the same payment method used to place the order. The entire return and refund process may take up to 3-4 weeks from postage date.
Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.
Our returns policy covers all items (except Gift Cards and Swarovski Masks if unpacked due to hygienic reasons), including those on promotion or sale.
For items which come in a single box (“normal set”), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. Swarovski will not accept returns of individual items within the normal set and will only accept returns of the entire normal set.
For bundle-promotional sets, where you enjoy a promotion or discount as a result of purchasing one or more items (e.g. buy 3 items and get 10% off each item or where savings for each product are stated), you can return any of the items purchased separately. However, in case you choose to return any items purchased as a bundled set, kindly note that Swarovski will adjust the promotional price by charging you the regular price for the remaining items that you purchased as part of the bundle. Accordingly, Swarovski will deduct from the amount to be refunded to you (i.e. the discounted price paid for the item(s) in the bundle that you have returned) the difference between the regular price and the discounted price of the remaining items in the bundle that you do not return.
Gifts
Make your gift extra special at no extra cost by selecting your preferred options in your shopping bag.
Add an elegant greeting card with a personalized message inside (limited to one greeting card per order).
For the ultimate finishing touch, add a premium Swarovski gift bag.
Delivery to your address: You will receive one gift bag for each item ordered. The gift bag(s) will be enclosed separately, so you can wrap the gift(s) yourself.
Delivery to a different address: All the items will be beautifully presented in a single gift bag. The package will include a delivery note, which also serves as a warranty, but no invoice.
Swarovski sometimes offers free gift promotions.
Free gifts are offered for a limited time or as long as stocks last. Minimum order values and other conditions apply. This information is communicated on the website during such promotions.
Customer service India
Title:Phone: +91 124 410 7173