Right to cancel the purchase agreement
Your rights specified in this section are in addition to your rights under the consumer guarantees in the Sales of Goods Ordinance.
Items purchased from the Website (with the exception of gift cards, used pierced earrings, Active Crystal headphones, customized items) may be returned within 14 days after the date of their receipt by you. To take advantage of this return policy you must be either: return the items in their original condition by mailing them back to Swarovski within 14 days of the date of their receipt by you; or notify Swarovski by email (email@example.com) (within 14 days of the date goods are received by you of your intent to return your item(s). In this case, items must be sent promptly and in their original condition to Swarovski Hong Kong Limited (Unit 6 11/F, Block C, Ko Fai Industrial Building, No. 7 Ko Fai Road, Yau Tong Kowloon) within 3 business days of notifying Swarovski of your intent to return items. If you choose to take advantage of this return policy, Swarovski will refund the full cost of your order once the items have been received.
You may also return goods in accordance with any rights you may have under the consumer guarantees in the Sales of Goods Ordinance.
You can obtain further information and assistance with respect to the return of goods by choosing Customer Service Returns Policy from the website menu.
If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of HKD 500) will be removed if the returned product(s) brings the total order value below HKD 500. In case of a promotion with staggered prices, always the lowest amount will be refunded.