Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards and Swarovski Masks if unpacked due to hygienic reasons). To return your order please proceed as follows:
1. Remove the peel-off label attached to the Return Form
2. Put the items you wish to return inside the parcel, together with the filled-in Return Form
3. Stick the return label onto the parcel
If you have lost it, please return the parcel to the following address:
Unit A, 7/F, Gateway TS, No. 8 Cheung Fai Road, Tsing Yi, New Territories, Hong Kong
4. Take the parcel to the nearest post office and ship it
The label is not prepaid. Shipping costs are beared by the customer. Make sure you get a copy of the postal receipt, for further reference.
5. After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order.
If you received the item(s) as a gift, the sender will be refunded automatically.