Care Advice
All Swarovski fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. Please follow the advice below.
Store your jewelry in the original packaging or a soft pouch to avoid scratches.
Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.
Remove jewelry before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
Put on jewelry last when dressing and take off first when undressing.
Avoid contact with water.
Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.
For watches, please refer to the certificate and operating instructions manual here.
Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.
Dry with a soft, lint free cloth to maximize brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen, or mechanical pencil. Simply follow the instructions in these short videos:
Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar Pen refill
To read cleaning instructions for the Stardust Bracelet, please download the PDF here.
To read cleaning instructions for the Crystaldust Bracelet, please download the PDF here.
Place article into lukewarm water with a few drops of dishwashing liquid or mild soap.
WARRANTY
Swarovski offers a full statutory warranty covering manufacturing and material defects for current branded products purchased from authorized Swarovski retailers and the Online Shop. The warranty only covers damage that is not caused by accident or inappropriate use, wear, and tear. To ensure that your Swarovski product remains in beautiful condition over time, please observe the company's special care advice. Swarovski guarantees, for the entire range of branded products purchased from authorised Swarovski retailers, a global and full warranty covering manufacturing and material defects under normal use for Watch a period of two years, other products for a period of one year, beginning with the date of purchase.
Items may be repaired or replaced by a piece of the same value as the original, depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts. This warranty service is provided free of charge.
With the exception of the USA, the damaged product should be given to an authorized Swarovski retailer that will send it to the local Swarovski sales company. If products are sent by mail, they should be insured and sent by certified or registered mail, as Swarovski cannot be held liable for damage, loss, or theft incurred during transport. This warranty service also covers Swarovski products purchased abroad. Please retain the delivery receipt in case you have a warranty claim. The receipt serves as a certificate of purchase and authenticity for products purchased from the Online Shop.
INTERNATIONAL EXCHANGE
Due to various reasons (including, without limitation, different jewelry collections in USA, Asia, Europe and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. Therefore, Swarovski will not be able to exchange, substitute or refund any products purchased in a different country than the one where the product is being returned. The same applies to returns of products to local Swarovski authorized retailers for products that were purchased from a Swarovski Online Shop.
Please note that this does not apply and does not have any impact on any returns to a Swarovski Online Shop for products that were purchased from a Swarovski Online Shop, where the Online-Shop has a legal obligation to accept returns within a certain period of time after purchase.
Replacements and Repairs
Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.
Swarovski will not repair, replace, or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse.
If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
The product is a genuine Swarovski product with the Swarovski Swan logo.
The repair is feasible - it must be possible to bring the product back to its original pristine condition
Spare parts are still available (this is usually not the case if a product is out of production)
If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer. If products are sent by mail, they should be insured and shipped by certified mail, as Swarovski cannot be held liable for damage, loss, or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.
Watches
The metal components of Swarovski watches are made of 316L stainless steel, an extremely durable metal alloy that is virtually immune to rust, discoloration, and corrosion. Nickel, composed of encapsulated nickel molecules, is also part of this composition. The alloy is therefore classified as anti-nickel allergenic. All materials used for Swarovski watches comply with European regulations on nickel release. In spite of this, in some very rare cases, allergies to Swarovski watches may occur due to high skin sensitivity to nickel. If this happens to you, the company recommends that you cease wearing Swarovski watches.Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
Care Advice
All Swarovski fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set. As a result, special care is required. Please follow the advice below.
Store your jewelry in the original packaging or a soft pouch to avoid scratches.
Polish your jewelry frequently with a soft cloth to maintain its original, lustrous finish.
Remove jewelry before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of crystal brilliance.
Put on jewelry last when dressing and take off first when undressing.
Avoid contact with water.
Avoid hard contact (i.e. knocking against objects) that can scratch or chip the crystal.
For watches, please refer to the certificate and operating instructions manual here.
Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.
Dry with a soft, lint free cloth to maximize brilliance.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen, or mechanical pencil. Simply follow the instructions in these short videos:
Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar Pen refill
To read cleaning instructions for the Stardust Bracelet, please download the PDF here.
To read cleaning instructions for the Crystaldust Bracelet, please download the PDF here.
Place article into lukewarm water with a few drops of dishwashing liquid or mild soap.
WARRANTY
Swarovski offers a full statutory warranty covering manufacturing and material defects for current branded products purchased from authorized Swarovski retailers and the Online Shop. The warranty only covers damage that is not caused by accident or inappropriate use, wear, and tear. To ensure that your Swarovski product remains in beautiful condition over time, please observe the company's special care advice. Swarovski guarantees, for the entire range of branded products purchased from authorised Swarovski retailers, a global and full warranty covering manufacturing and material defects under normal use for Watch a period of two years, other products for a period of one year, beginning with the date of purchase.
Items may be repaired or replaced by a piece of the same value as the original, depending on the degree of damage to the warranted product as well as on the feasibility and the availability of replacement parts. This warranty service is provided free of charge.
With the exception of the USA, the damaged product should be given to an authorized Swarovski retailer that will send it to the local Swarovski sales company. If products are sent by mail, they should be insured and sent by certified or registered mail, as Swarovski cannot be held liable for damage, loss, or theft incurred during transport. This warranty service also covers Swarovski products purchased abroad. Please retain the delivery receipt in case you have a warranty claim. The receipt serves as a certificate of purchase and authenticity for products purchased from the Online Shop.
INTERNATIONAL EXCHANGE
Due to various reasons (including, without limitation, different jewelry collections in USA, Asia, Europe and for our Travel Retail business, different taxes, different price structure, local legal requirements, logistic reasons) Swarovski does not have an international exchange or refund policy. Therefore, Swarovski will not be able to exchange, substitute or refund any products purchased in a different country than the one where the product is being returned. The same applies to returns of products to local Swarovski authorized retailers for products that were purchased from a Swarovski Online Shop.
Please note that this does not apply and does not have any impact on any returns to a Swarovski Online Shop for products that were purchased from a Swarovski Online Shop, where the Online-Shop has a legal obligation to accept returns within a certain period of time after purchase.
Replacements and Repairs
Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.
Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.
Swarovski will not repair, replace, or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse.
If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:
The product is a genuine Swarovski product with the Swarovski Swan logo.
The repair is feasible - it must be possible to bring the product back to its original pristine condition
Spare parts are still available (this is usually not the case if a product is out of production)
If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer. If products are sent by mail, they should be insured and shipped by certified mail, as Swarovski cannot be held liable for damage, loss, or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.
Watches
The metal components of Swarovski watches are made of 316L stainless steel, an extremely durable metal alloy that is virtually immune to rust, discoloration, and corrosion. Nickel, composed of encapsulated nickel molecules, is also part of this composition. The alloy is therefore classified as anti-nickel allergenic. All materials used for Swarovski watches comply with European regulations on nickel release. In spite of this, in some very rare cases, allergies to Swarovski watches may occur due to high skin sensitivity to nickel. If this happens to you, the company recommends that you cease wearing Swarovski watches.Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
Avoid contact with harsh, abrasive materials and glass/window cleaners.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.
10:00 a.m. – 08:00 p.m.
(except public holiday)