my swarovski

Right to cancel the purchase agreement

Purchased items may be returned without questions within 14 business days after the date of their receipt. However, items must be returned in their original condition and mailed back to Swarovski within 14 business days of the date of their receipt. Alternatively, you may notify Swarovski Crystal Online AG by email ( within 14 business days of the date goods are received of your intent to return your item(s). In this case, you must promptly return the goods within 14 business days of notifying Swarovski. Item(s) must be in their original condition.

If you choose to take advantage of this return policy, Swarovski will refund the full cost of your order once the item(s) have been received.

You may also return goods in accordance with Swarovski’s warranty, and any other rights you may have in relation to Swarovski products that cannot be excluded by law.
You can obtain further information and assistance with respect to the returning of the goods by choosing My Account - Returns from the Website menu.

Swarovski will only refund a payment after goods have been received. You must take all reasonable care of the goods until they are sent.

If you decide to return only part of an order that has been purchased with a discount/offer applied, the amount refunded will be subject to the minimum purchase amount placed on the offer, the value of the discount will be adjusted accordingly, and only the amount relevant to the returned item will be refunded. If the items returned bring the remaining total below the minimum purchase level of the offer, then the discounted amount will be deducted from the refund amount. For example, a 10% discount (with a minimum purchase amount of CAD 100) will be removed if the returned product(s) brings the total order value below CAD 100. In case of a promotion with staggered prices, always the lowest amount will be refunded.