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예약 배송이 무엇입니까?
오늘 주문하여 원하는 날짜 및 주소로 배송을 받는 것입니다. 결제 과정에서 예약 배송을 선택하여 표시되는 달력에서 이용 가능한 날짜를 확인해 주십시오. 배송은 선택일 전후 영업일 기준 1일 가량이 소요됩니다.
배송 주소를 변경할 수 있나요?
배송 주소 또는 배송일 변경은 택배 발송 상태에 따라 가능 여부가 다릅니다. Swarovski 배송 파트너사의 웹 포털을 사용하여 귀하에게 가장 적합한 택배 발송 방식을 정하실 수 있습니다.
다른 국가/지역으로 배송할 수 있습니까?
Delivery to another country/region is not possible. Please place the order in the online shop of the country/region where the parcel is being delivered to.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
You can change country/region and language by clicking on the country/region name in the country/region selector menu.
Where is my parcel?
Please check the shipping confirmation email to track your parcel
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbor.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact Customer Care, please have your order number and tracking number to hand.
If the tracking shows that your parcel has been delivered, please check if someone else at your address has accepted it, alternatively your parcel may have been left with a neighbor.
Otherwise, please look for a notification of attempted delivery, you may find it in your letter box.
In case you cannot locate your parcel, please contact Customer Care, please have your order number and tracking number to hand.