STEP 1:

 

To register your return, please go to returns.swarovski.com to get your return label / QR Code.

 

 

STEP 2:

 

 

Follow the instructions to complete the return registration and receive your unique QR code or return label. ​

 

 

STEP 3:

 

 

Pack the item(s) to be returned in the original carton using the original packaging materials.

 

 

STEP 4:

 

 

Fill in the return form and return the form with the merchandise. Include the number of returned articles and the reason for return. It is very important that you include the return form with your package so that we can process your return.

 

 

STEP 5:

 

 

Return the parcel according to the instructions of your chosen return carrier.

 

 

STEP 6:

 

 

Keep the proof of return postage.

 

 

STEP 7:

 

 

Allow approximately 14 working days for the return process. Once your Online return has been processed, you will receive a return confirmation email and the refund will be processed. Refunds can take up to 10 working days to show on your account. You can track your return parcel with the link provided by the return carrier.

NOTE:
If you received the item(s) as a gift, please contact the sender to proceed with the online return, otherwise use your Gift Receipt to proceed with "Real Return". All online orders will be accepted in all participating Swarovski "Real Return" stores in the country where the order was created. Please find your nearest "Real Return" store by using our Store Finder filter online. In case of a gift order return, the refund will be made to the original payment method.

Please bear in mind it is not possible to replace or exchange products bought online. Unwanted items would need to be returned per our returns policy. Please​ place a new online order for the correct product you need.​