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Online Shop Assistant

Use the Online Shop Assistant to help you find information about the Online Shop (e.g., ordering, payment, shipping, return policy, etc.).

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Authenticity and logos

Since 1989, all genuine Swarovski products feature the Swarovski Swan logo. Pieces produced prior to this date have a different logo and in some cases, it may only be faintly visible or almost impossible to detect.

You will find the following logos on almost all Swarovski crystal and jewelry products:

  • Square Silver Crystal SC logo (1976 - 1988)
  • sCs/SCS logo (Swarovski Crystal Society 1987 - present)
  • Swan logo (1989 - present)
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Certificates of authenticity

Unfortunately, certificates cannot be replaced. Please keep your receipt as proof of purchase. For products purchased from the Online Shop, the delivery receipt serves as the warranty. You will receive one certificate per online order. Please note that for all online purchases, the invoice or delivery receipt must be presented in order to make any claims regarding the warranty or similar.

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Crystallized ™ - Swarovski Elements

Swarovski is one of the world’s largest crystal suppliers to jewelry manufacturers as well as to the clothing and lighting industries. Third party manufacturers mark these products by attaching the ingredient branding label “MADE WITH SWAROVSKI ELEMENTS”, or by describing them as "made with Swarovski crystals", or as “Crystallized ™”. However, these manufacturers may not refer to their products as Swarovski products. Furthermore, these products are not sold by Swarovski and do not necessarily meet its quality standards or qualify for its warranty conditions.


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Extenders for necklaces and bracelets

Special extenders are available for many Swarovski necklaces and bracelets. Your authorized Swarovski retailer or regional Customer Relations Team will be happy to assist you.

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Swarovski fashion jewelry is created using top quality Swarovski crystals. All metal parts are plated. The nickel content corresponds to European norms and is tested for nickel allergy.

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Developed by Swarovski, this high tech ceramic matrix has outstanding characteristics. Swarovski crystals are freely set by hand without using prongs or glue, thereby offering great design flexibility for a wide range of Swarovski crystals of different shapes and sizes. A ‘crystallized’ look with exceptional brilliance is achieved by the close proximity at which crystals can be set.

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Customized products

Please note that Swarovski generally does not produce custom-designed items but will personalize products offered from our corporate gifts offering. We also offer a personalization option for the Christmas Ornament, Annual Edition. This customized product may not be returned or exchanged. In case of defective engraved items, the standard replacement and repairs process needs to be followed.

Swarovski produces a limited range of specially manufactured corporate gift items. For more information, please visit Corporate Gifts.

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Swarovski Crystal Pearls

The pearls used in the Swarovski Fashion Jewelry collection are simulated pearls and are not natural. Crystal Pearls by Swarovski are pearls made with a crystal core. Their unparalleled harmonious and lustrous shimmer is achieved using a unique coating technology developed by Swarovski. It is the first production method in the world to combine the quality of a perfect crystal core with the exquisite beauty of a pearl coating. The innovative technology by Swarovski gives the pearl a mysterious glow, which appears to be radiating from within the pearl itself. The strictest quality controls help ensure the absolute flawlessness of each Crystal Pearl.

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What is Swarovski crystal?

Swarovski produces crystals of the finest quality. The company's name has become synonymous with genuine crystal. Swarovski's specialized manufacturing processes, together with the highest quality raw materials, guarantee the highest possible degree of precision, component quality, consistency, and unmatched brilliance.

Swarovski crystal is produced at the company’s traditional production plant in Wattens, Austria, where each crystal is subject to the most stringent quality controls. The exact recipe and the proportion of quartzes, sand, and minerals remain a company secret that is part of the legacy of pioneer Daniel Swarovski to his three sons. Find more information about Swarovski crystal, the company, or its history.

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Precious metals

The metal parts are mostly gold- and rhodium-plated. In some cases also palladium-plated and with PVD-coated base metal. Swarovski gold jewelry is plated using 23k gold. It is designed with pale yellow gold that has a lustrous, bright and attractive shine. Swarovski rose gold jewelry is plated with 18k rose gold. The color is achieved by alloying fine gold with copper.

Dealer's notice for the United Kingdom

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How do I set up a Be Swarovski online account?

If you already have a user account on our website, you need to log into your Swarovski online account in order to register your Be Swarovski membership number. Please go to your profile and below your email you will find the option: Be Swarovski membership details. Here you have to insert your membership number and click on “Save”. You will get a notification that your details have been registered to your account.

If you don’t have a user account on our website yet, you need to create one with your Be Swarovski membership number. Go to the Be Swarovski landing page: and tick the box “First time online” under “I am a member”. Enter your membership number and your postal code and / or last name and click on “Create online account”. Please check or complete your data, define your online password and submit. You will receive an email confirmation that you have been successfully registered.

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How can I redeem my Be Swarovski rewards online?

Please make sure that your Be Swarovski membership number is registered in your online account in order to redeem your Be Swarovski rewards.

You will then be able to add the Be Swarovski rewards in the Shopping Bag. Either click on the link in your reward email and your code will be added automatically to the Shopping Bag, or copy and paste the online code from your reward email into the Shopping Bag.

Please be aware that the loyalty gift is only redeemable in store and not on the website.

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I have returned an article for which I used the Be Swarovski 20% voucher. How can I get another 20% voucher? 

Please contact our Customer Service to receive a new online code. Please have your membership number or the email address dedicated to your Be Swarovski account ready.

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