Return Process

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to two weeks after their receipt (with the exception of Gift Cards and customized products). To return your order please proceed as follows:


Remove the peel-off label attached to the Return Form


Put the items you wish to return inside the parcel, together with the filled-in Return Form


Stick the return label onto the parcel

If you have lost it, please return parcel to the following address:

MS Direct Austria GmbH
c/o SWA.com Returns
Scheibenstrasse 3
AT-6923 Lauterach


Take the parcel to the nearest post office (in Germany to the closest Hermes-PaketShop) and ship it

The label is prepaid, therefore the return is free of charge. Make sure you get a copy of the postal receipt, for further reference.


After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order

If you received the item(s) as a gift, the sender will be refunded automatically. If you paid by invoice (only valid in Germany, Austria and Switzerland), please provide us with your bank details.

Return Policy

  • Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging. 

  • Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.

  • Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.

  • Dimensions of the parcel:

If the returned parcel
- has a combined length + width + height of 90 cm or more 
- weighs more than two kilograms 
- exceeds 60 cm in length, width, or height 
please stamp it (you will be reimbursed for the costs) and send it by standard, uninsured mail.

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