How to order

Shopping for Swarovski products has never been easier! Browse the rich variety of Swarovski products from the comfort of your own home. All Swarovski crystal online prices are the same as the recommended retail prices found in Swarovski boutiques.

Shopping Bag

Use the Shopping Bag as you would in a shop! Simply place products you would like to buy inside. Placing a product in your Shopping Bag holds no obligations. If you change your mind, remove an item at any time.

To add a product to your Shopping Bag:

To add a product to your Shopping Bag, just click on the 'Add to Shopping Bag' button found in the detailed display view of each product.

To view the contents of your Shopping Bag:

View the contents of your Shopping Bag at any time by clicking on the Shopping Bag icon in the upper right hand corner of your page. From here, either continue shopping or click on 'Secure checkout' to purchase the contents of your Shopping Bag.

To change the number of products in your Shopping Bag:

If you change your mind and want to change the quantity of an item(s) already in your Shopping Bag, enter the desired quantity and click anywhere on the screen to automatically update the quantity of those items in your Shopping Bag.

To remove products from your Shopping Bag:

Click on the 'Delete' button (the cross symbol) in your Shopping Bag. Please be aware that as long as an item is still visible in your Shopping Bag, it has not been properly deleted.

Please note that orders cannot be cancelled once they have been placed due to technical restraints. You have the right to return your order within 14 days. You will find further information in the Return Policy section.

Back to top


If you are a registered user, your existing address details will be saved for future visits and purchases.

Back to top

Benefits of registering

  • Speed up online shopping by storing your personal information
  • Add favorite products to your wish list, which can be sent to family and friends
  • View the status of your order at any time online

Details provided for your registration are protected by your personal password.
Easily place orders in the Online Shop with your username and password.
The option to register is available in the My Account section at the top of the page.

Back to top

Change your personal details or password

In the My Account section, access and change your personal details at any time.

Back to top

Forgot your password?

If you have forgotten your password, retrieve it easily with the password retrieval function.

Back to top

Product availability

Items that are temporarily unavailable are marked 'currently not available online' in their detailed view. Clicking on these products will automatically send you to the Boutique Finder, which can help you locate a Swarovski Boutique near you.

Back to top

Order status and tracking

Check the status of your order at any time by clicking on My Account – Orders. View the status of all your orders at a glance.

Back to top

Wish list

This service is available to registered users of the Online Shop.
Your wish list may contain up to twenty products that may be bought later or earmarked as gifts ideas.
Articles in your wish list can be purchased at any time by simply moving them into your Shopping Bag. Please note that the prices of products are subject to change.

Back to top

Online Shop countries

Swarovski Crystal Online currently delivers to the following countries:

  • Australia
  • Austria
  • Belgium
  • Canada
  • China
  • Czech Republic
  • Denmark
  • Finland
  • France
  • Germany
  • Great Britain
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Japan
  • Korea
  • Luxembourg
  • The Netherlands
  • Poland
  • Portugal
  • Slovenia
  • Spain
  • Sweden
  • Switzerland (including Liechtenstein)
  • The USA

Countries and regions exempt from delivery:

Swarovski Crystal Online regrets that, for logistical reasons, it is unable to deliver outside the country in which orders are placed.
Swarovski is currently unable to deliver to the following regions/countries:

  • Canary Islands (Lanzarote, Fuerteventura, Gran Canaria, Tenerife, Gomera, La Palma, and El Hierro)
  • Isle of Man
  • Corsica
  • French Territories (Guadeloupe, Martinique, Guyana and La Réunion)
  • Ceuta
  • Melilla
  • Cyprus
  • San Marino
  • Gibraltar
  • Andorra
  • Christmas Island (Australia)
  • Fær Øer (Faroe islands)
  • Greenland
  • Helgoland Island
  • Büsingen
  • Åland Islands
  • Principality of Monaco
  • Mount Athos
  • Channel Islands (Jersey and Guernsey)
  • Livigno
  • Campione d’Italia
  • Vatican City
  • Aruba and Netherlands Antilles
  • British territories
Back to top

Punctual delivery

When ordered by the last delivery dates communicated, items will usually be delivered on time. Deliveries may be delayed through force majeure, inherent system faults/failures or unforeseen irregularities on the part of our delivery partners. Swarovski can assume no liability in such cases. As a precaution, Swarovski therefore recommends that you place orders to be delivered to remote locations as early as possible. Please allow an additional 2-3 working days for delivery of customized items (e.g. engravings).

Back to top

Product limitations

Please note that selected Limited Online Edition products are only available in a limited number of pieces per person and are subject to limited stock availability. Swarovski aims to satisfy collectors and crystal fans by ensuring that as many people as possible can enjoy these special products.

Product limitations are communicated in various places.

Back to top

Public holidays

United States

Please note that your order cannot be processed by our delivery partner on public holidays in US – Rhode Island. Therefore the following days do not count as working days:

New Year’s Day: January 1
New Year's Day observed: January 2
President’s Day: February 20
Memorial Day: May 29
Independence Day: July 4
Victory Day: August 14
Labor Day: September 4
Columbus Day: October 9
Veterans Day observed: November 10
Thanksgiving Day: November 23
Day After Thanksgiving: November 24
Christmas Day: December 25
Boxing Day: December 26

Europe and Canada

Please note that your order cannot be processed by our delivery partner on public holidays in Liechtenstein and Austria. Therefore the following days do not count as working days:

New Year’s Day: January 1
St. Berchtold's Day: January 2
Epiphany: January 6
Candlemas: February 2
St. Joseph: March 19
Good Friday: April 14
Easter Monday: April 17
Labour Day: May 1
Ascension Day: May 25
Whit Monday: June 5
Corpus Christi: June 15
National Day of Switzerland: August 1
Assumption: August 15
Mary's birth: September 8
National Day of Austria: October 26
All Saints' Day: November 1
Immaculate Conception: December 8
Christmas Day: December 25
Boxing Day: December 26

Australia and Korea:

Please note that your order cannot be processed by our delivery partner on public holidays in Singapore. Therefore the following days do not count as working days:

New Year’s Day : January 1
Chinese New Year : January 28, 29
Good Friday : April 14
Labour Day : May 1
Vesak Day : May 10
Hari Raya Piasa : June 25, 26
National Day : August 9
Hari Raya Haji : September 1
Deepavali : October 18
Christmas Day : December 25


Please note that in Japan your order cannot be processed by our delivery partner on public holidays in Singapore (please see above) or on public holidays in Japan. The following days therefore also do not count as working days:

Coming-of-Age Day: Second Monday in January
National Foundation Day: February 11
Spring Equinox: date varies
Day of Showa: April 29
Constitution Day: May 3
Greenery Day: May 4
Children's Day: May 5
Marine Day: Third Monday in July
Mountain Day: August 11
Respect for the Aged Day: Second Monday in September
Autumn Equinox: date varies
Sports Day: second Monday in October
Culture Day: November 3
Labor Thanksgiving Day: November 23
The Emperor's Birthday: December 23

Back to top


To ensure the safe delivery of our highly valuable Crystal Myriad and licensed-in pieces, which are only crafted on demand and feature Swarovski’s exclusive Pointiage® technique, a personalized premium delivery service is included with their purchase. Your delivery will be tracked very closely and you will be provided with detailed delivery information. Swarovski will also insure the total value of this purchase at no charge to you in order to cover any unforeseen delivery incidents. The delivery partner will be instructed to release this parcel only to the person named on the order. The first three attempts at delivery will be free of charge.

Back to top
Cookies are not enabled

It seems that cookies are not enabled in your web browser. Please activate cookies and reload this page.