ONLINE SHOP PARTNER PRODUCTS WITH CRYSTALS FROM SWAROVSKI MAGAZINE WORLD OF SWAROVSKI

Returns

Return Process

Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards). To return your order please proceed as follows:

1
https://www.swarovski.com/Web_CA/en/binary/gentics-content?contentid=10008.470977

Remove the peel-off label attached to the Return Form

2
https://www.swarovski.com/Web_CA/en/binary/gentics-content?contentid=10008.470978

Put the item(s) you wish to return inside the parcel, together with the completed Return Form

3
https://www.swarovski.com/Web_CA/en/binary/gentics-content?contentid=10008.470979

Stick the return label onto the parcel

If you have lost the return label, please return parcel to the following address:

SCL/SCO
80 Gough Road, Unit 2
Markham ON L3R 6E8
Canada

4
https://www.swarovski.com/Web_CA/en/binary/gentics-content?contentid=10008.470981

Take the parcel to the nearest post office and ship it by standard mail

Ensure you request a signature for tracking purposes.

5
https://www.swarovski.com/Web_CA/en/binary/gentics-content?contentid=10008.470982

After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order

If you received the item(s) as a gift, the sender will be refunded automatically.

Return Policy

  • Swarovski will refund the paid amount for the items, provided that they are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.


  • Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.


  • Please note that products purchased online, cannot be returned at local Swarovski retailers.


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