Swarovski's top priority is our customer satisfaction. You may return your online order up to two weeks after receipt (with the exception of Gift Cards). To return your order please proceed as follows:
If you have lost the return label, please mail parcel to the following address:
80 Gough Road, Unit 2
Markham ON L3R 6E8
Please note: Swarovski Head Office is not open to the public
Ensure you request a signature for tracking purposes.
If you received the item(s) as a gift, the sender will be refunded automatically.
Swarovski will refund the paid amount for the items, provided that they are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Please note that products purchased online, cannot be returned at local Swarovski retailers.