Swarovski's top priority is our customer satisfaction. You may return your online order up to two weeks after receipt (with the exception of Gift Cards). To return your order please proceed as follows:
If you have lost the return label, please mail parcel to the following address:
80 Gough Road, Unit 2
Markham ON L3R 6E8
Please note: Swarovski Head Office is not open to the public
Ensure you request a signature for tracking purposes.
If you received the item(s) as a gift, the sender will be refunded automatically.
Swarovski will refund the paid amount for the items, provided that they are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Special Conditions for customers in Canada
Online returns will be accepted in all Swarovski Click & Collect stores. Please use the Store Finder to find your nearest Swarovski Click & Collect store. Once your online return has been processed within a Swarovski Click & Collect store you will receive a return confirmation email and the refund will then be processed according to the original payment method used when placing the order.