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CLICK & COLLECT / CLICK & RESERVE


CLICK & COLLECT:

HOW DOES CLICK & COLLECT WORK?

Swarovski’s Click & Collect service means that you can now order online on Swarovski.com, save the shipping costs and collect your order for FREE from your selected Swarovski Click & Collect boutique.

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HOW WILL I KNOW WHEN MY CLICK & COLLECT ORDER IS READY?

We will send you an email when your order is ready to collect from your selected Click & Collect store.

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WHAT DO I NEED TO BRING TO COLLECT MY ORDER?

Please bring a copy of your order confirmation email and the original payment card as identification (or proof of ID if you used a different payment method).
We cannot release your order without seeing your ID.

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HOW LONG WILL YOU HOLD MY ORDER?

We will hold your order in store for 14 days, after which we will cancel it and issue a refund. Please note that, depending on your original payment method, it may take up to 14 days to process your refund.

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WHICH STORE WILL MY ORDER GO TO?

When you place your order, you will be asked to select the participating Click & Collect store you would like to collect your items from. The name of your chosen Click & Collect store will also appear in your email confirmation.

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When can I pick up my order?

Once you have received an email to confirm that your order is ready to collect from your selected Click & Collect store, please check the store’s opening times here.

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RETURNS

All online returns will be accepted in all participating Swarovski Click & Collect stores. Please refer to our returns page to find your nearest participating Click & Collect store. Once your online return has been processed, you will receive a return confirmation email. The refund will then be processed according to the original payment method used to place the order. Please note that, depending on your payment method, it may take up to 14 days to process the refund.

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CLICK & RESERVE:

HOW DOES CLICK & RESERVE WORK?

With Swarovski’s Click & Reserve service, which is free of charge, you can reserve selected products at participating stores via Swarovski.com. Using Click & Reserve, no commitment to purchase is made. Please note that prices in stores may differ.
If your chosen product is available for reservation, the ‘Reserve in store’ button will show on the product detail page. Please note that Click & Reserve is only available for selected products and in a selection of stores.

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HOW WILL I KNOW WHEN MY RESERVATION IS READY?

Your reservation request will be sent to your chosen Click & Reserve store. Once it is ready for collection, you will receive a confirmation email. Please be aware that, during peak seasons, the processing time may be longer.

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WHAT DO I NEED TO BRING TO COLLECT MY RESERVATION?

Please bring a copy of your reservation confirmation email or your reservation ID number.

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HOW LONG WILL YOU HOLD MY RESERVATION?

We will hold your reservation in store for 2 days.

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WHICH STORE WILL MY RESERVATION GO TO?

When you place your reservation request, you will be asked to select the participating store you would like to collect your item(s) from. The name of your chosen store will appear in your email confirmation.

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WHEN CAN I PICK UP MY ORDER?

Once you have received an email to confirm that your reservation is ready to collect from your chosen store, please check the store’s opening times here.

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