The Terms and Conditions set forth below shall apply to all use of Swarovski's Website www.swarovski.com (the "Website") and purchase of products through the Website. By your use of the Website or purchase of products through the Website, you agree to these Terms and Conditions. Please read them carefully. By using the Website or purchasing products through the Website, you agree that all agreements, notices, disclosures and other communications that Swarovski provides to you electronically satisfy any legal requirements that such agreements, notices, disclosures and other communications be in writing.
Please be advised that the Swarovski jewelry items available on our Website are intended for the discerning adult lover of fine crystal and may be purchased only by adults with a valid credit card according to paragraph 2 hereafter.
Swarovski only sells products to adults through the Website who can purchase its products using a credit card. By purchasing a product using the Website, you represent to Swarovski that you are an adult and that you are authorized to make the purchase using the credit card account information you provide. When you use this Website, you are responsible for maintaining the confidentiality of your access information and for restricting access to your computer. You agree to accept responsibility for all activities that occur on your computer relating to any use of the Website or any purchase of Swarovski's products through your computer.
Swarovski Digital Business USA Inc.
One Kenney Drive
Cranston, Rhode Island 02920 USA
Registration number with the Rhode Island Secretary of State: 000667123
Federal Employer Identification Number (Tax number): 45-2251132
which is legally represented by Mr. Edward J. Capobianco, Vice President and General Counsel. All complaints or warranty claims may be sent to this address. Swarovski's customer service department may be contacted using the following contact information:
Phone: 1-888-207-9873 (Monday – Friday, 8:30am to 5:00pm US Eastern Time)
E-Mail: firstname.lastname@example.org, 24 hours a day, 7 days a week
Fax: 1-800-870-5660 24 hours a day, 7 days a week
Credit card payment is the only form of payment Swarovski accepts for products ordered by you through the Website. Any orders placed by you on this Website constitute a binding offer by you to conclude a purchase with Swarovski. The binding purchase agreement comes into existence only when Swarovski accepts your order on the Website by sending you an e-mail or written communication, or by shipping the products ordered.
When Swarovski is required by law to collect applicable taxes relating to your order, you authorize Swarovski to charge the applicable taxes to your credit card.
Swarovski reserves the right to change prices, terms, specifications and warranties for products on this Website at any time without prior notice. Swarovski attempts to post accurate information, but errors may sometimes occur. Any such errors in product specifications, descriptions, and pricing will be corrected when discovered and Swarovski reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions, including after an order has been submitted. If an error in pricing is discovered after your order has been submitted, Swarovski will inform you of the error at which time you may cancel or reaffirm your order at your option.
Once Swarovski accepts your order, it will attempt to promptly fill the order subject to available inventories. Should an item not be available, we kindly ask you to try back again or visit your local authorized Swarovski retailer.
The purchase price for the products ordered by you is due upon the shipment of your order by Swarovski. Upon shipment, Swarovski will charge the credit card account you identified when your order was placed for the purchase price, the cost of shipping and handling and applicable taxes. You may not make any set off against Swarovski's claim for payment unless the amount set off is not disputed by Swarovski or has been the subject of a final and binding judgment against Swarovski.
The products ordered by you will be delivered to the address entered by you through a delivery service selected by Swarovski. You agree that the products ordered and sent to you remain Swarovski's property until full payment has been received by Swarovski.
You may cancel this purchase for any reason up to two weeks following your receipt of the ordered products. If you cancel this purchase, Swarovski will, upon receipt of the returned products, refund or credit any payments you have made for the ordered products.
You may obtain further information and assistance concerning the return of the products ordered by selecting "MY ACCOUNT" from the Website menu. To cancel the purchase, you must send a written notice to the address specified above in paragraph 3 within two weeks of your receipt of the products, or send the products back to the following address for delivery within two weeks of your receipt of the products:
Swarovski Digital Business USA Inc.
Attn: SCO Returns
2 Slater Road
Cranston, RI 02920
If you cancel the purchase by written notice, you must return the products to this address within 30 days of the cancellation.
In case you cancel the purchase you are responsible for the costs of and arrangements for the shipment of the products to be sent back to Swarovski. You must take reasonable care that the products are not damaged during their return.
Swarovski guarantees for a period of two years, beginning on the date of your receipt, that its products are free from defects in materials and workmanship. Our warranty policy can be found here.
Swarovski Crystal Online's customer service department may be contacted seven days a week, between 8:00 am and 5:00 pm EST at the following telephone numbers:
SWAROVSKI HEREBY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
THIS WARRANTY REPRESENTS SWAROVSKI'S ENTIRE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR DEFECTS IN MATERIALS AND WORKMANSHIP. SWAROVSKI WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS PRODUCT, INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH MAY VARY, FROM STATE TO STATE.
The exclusion or the limitation of liability for damages according to the above paragraphs also applies to potential claims against employees or authorized representatives of Swarovski.
You may assign your contractual rights under these Terms and Conditions to a third party only with Swarovski's prior written consent.
By using this Website, you agree that the laws of the state of Rhode Island shall govern these Terms and Conditions without giving effect to any conflict of laws principles. Swarovski reserves the right to make changes to the Website and these Terms and Conditions at any time by updating this posting. By using the Website, you agree to be bound by the Terms and Conditions in effect at the time of your use or purchase.
The above liability limitations apply to all claims for damages no matter what the legal grounds may be, inclusive of tortuous acts; they do not apply to potential liability according to the regulations on product liability. The rights of the consumers based on the consumer protection laws in force are not affected.
The Website is provided on an "AS IS," "as available" basis. Neither Swarovski nor its affiliates, subsidiaries, or designees nor each of their respective officers, directors, employees, agents, third-party content providers, designers, contractors, distributors, merchants, sponsors, licensors, or the like (collectively "affiliates") warrant that use of the Website will be uninterrupted or error-free. Neither Swarovski nor its affiliates warrant the accuracy, integrity or completeness of the content provided on the Website. You expressly agree that use of the Website is at your sole risk.
You agree that under no circumstances shall Swarovski or its affiliates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use the Website, including but not limited to reliance by a user on any information obtained on the Website or that result from mistakes, omissions, interruptions, deletion of files or e-mail errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction or unauthorized access to Swarovski records, programs or services. The foregoing limitation of liability shall apply whether in an action of contract, negligence or other tort. Because some states do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law.
Content included on or comprising the Website, including information, data, software, photographs, graphs, videos, typefaces, graphics, music, sounds and other material (collectively "content") are protected by copyrights, trademarks, patent or other proprietary rights. All content is copyrighted as a collective work under the U.S. copyright laws and Swarovski owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement and enhancement of such content. Except as expressly authorized or licensed, you may not copy, modify, remove, delete, augment, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the content, in whole or in part.
You may not modify, delete or amend these Terms and Conditions in any manner without the express written agreement of Swarovski.
The section headings used in these Terms and Conditions are for convenience only and do not form a part of these Terms and Conditions and no construction or inference shall be derived from them.
Swarovski Crystal Business (Swarovski) defines its basic principles to conduct business in a lawful and ethical manner and to support the right of all individuals to be free from slavery in the workplace.
Swarovski has adopted a Supplier Code of Conduct that outlines expectations for its suppliers, contractors, and other subcontractors to be followed in order to conduct business with Swarovski.
Swarovski expects suppliers to fully obey all national laws and regulations applicable in the country and other governmental authorities of any country in which they do business, and to treat the workforce fairy and with respect. The Supplier Code should be adhered by anyone who provides a product or service to Swarovski.
Swarovski may audit its suppliers to monitor compliance with the Supplier Code of Conduct and reserves the right to terminate the business relationship if violations of the law or basic international principles related to labor standards or ethical business practice become apparent.
You, the customer, give consent to Swarovski to collect, hold, disclose, and use your personal information submitted through the Swarovski website/Online Shop (and all information submitted in connection with an online purchase). This consent is given by registering your contact details, entering into a purchase agreement, or by engaging in other forms of electronic communication with Swarovski. In accordance with this data protection policy, no further consent is required. If registered, you may view and modify your data at any time by selecting Profile from the website menu. You have at all times the rights to access, rectify, cancel and oppose in terms of the Federal Law of Protection of Personal Data Held by Private Parties (the “Law”) and it Regulations. Your consent to the storage and the processing of your data can be revoked at any time by contacting Customer Service.
Customer Service can also provide the options and means offered for limiting the use or disclosure of personal data.
Swarovski processes, discloses, holds, and uses your personal data consisting of your name, address, tax ID number and billing information securely, fairly, and lawfully in accordance with the Law and its Regulations. Such processing is carried out electronically and automatically. Swarovski uses any personal data submitted through the website/Online Shop (and all information submitted in connection with an online purchase) for the purposes of: enabling customers to purchase Swarovski products; market research with the goal of improving the website and product range; keeping customers informed about Swarovski’s market activities, goods, and services; and delegating repairs or other logistical tasks to third parties. Data will not be passed on to any other third parties outside the Swarovski Group in a way that could be used to identify you without prior notification and consent. Your personal data is collected, held, and used by SWAROVSKI CRYSTAL, S.A. de C.V (Ejercito Nacional Mexicano No. 579 Piso 11, Col. Chapultepec Morales, C.P. 11570), which is responsible for the management of personal information, and by Swarovski Digital Business USA Inc., a Rhode Island corporation (One Kenney Drive, Cranston, Rhode Island, 02920, USA). Your consent is given to the disclosure, holding, and use of information by any of the companies of the Swarovski group, including but not limited to Daniel Swarovski Corporation AG and other companies of the Swarovski Group in other countries; in particular, to the offices in Switzerland (Daniel Swarovski Corporation AG), Austria (D. Swarovski & Co.), and Liechtenstein (Swarovski Aktiengesellschaft).
Esta política de privacidad se aplica a México y a clientes mexicanos residentes en el país solamente.
Usted, el cliente, otorga su consentimiento a Swarovski para recolectar, mantener, divulgar y utilizar su información personal enviada a través del sitio de Internet de Swarovski / Portal de Ventas en Línea (y toda la información presentada en relación con una compra en línea). Este consentimiento se otorga mediante el registro de sus datos de contacto, al celebrar un contrato de compraventa, o mediante la participación en otras formas de comunicación electrónica con Swarovski. De acuerdo con esta política de protección de datos, no se requiere su consentimiento adicional. Si se registra, usted podrá ver y modificar sus datos en cualquier momento seleccionando Perfil del menú de la página de Internet. Usted tiene en todo momento derechos de acceso, rectificación, cancelación u oposición en términos de la Ley Federal De Protección de Datos Personales en Posesión de los Particulares (la “Ley”) y su Reglamento. Su consentimiento sobre el almacenamiento y el procesamiento de sus datos podrá ser revocado en cualquier momento poniéndose en contacto con Servicio al Cliente.
Servicio al Cliente también podrá proporcionar las opciones y medios que se ofrecen para limitar el uso o divulgación de los datos personales.
Swarovski procesa, divulga, retiene y utiliza sus datos personales consistentes en su nombre, domicilio, registro federal de contribuyentes e información para facturación de forma segura, justa y lícita, de acuerdo con la Ley y su Reglamento. Este tratamiento se lleva a cabo de forma electrónica y automática. Swarovski utiliza los datos personales facilitados a través de la tienda por Internet / en línea (y toda la información presentada en relación con una compra en línea) para los siguientes fines: permitir a los clientes comprar productos Swarovski, investigación de mercado con el objetivo de mejorar el sitio de Internet y el alcance de los productos, manteniendo a los clientes informados acerca de las actividades de Swarovski en el mercado, sus productos y servicios, y la delegación de reparaciones u otras tareas de logística a terceros. Los datos no serán cedidos a ningún tercero fuera del Grupo Swarovski en una forma que pueda ser utilizada para identificarle sin previo aviso y consentimiento. Sus datos personales se colectan, guardan y usan por SWAROVSKI CRYSTAL, S.A. de C.V (Ejercito Nacional Mexicano No. 579 Piso 11, Col. Chapultepec Morales, C.P. 11570), que se encarga de la gestión de información personal, y por Swarovski Digital Business EE.UU. Inc., Rhode Isla corporación (One Kenney Drive, Cranston, Rhode Island, 02920, EE.UU.). Su consentimiento es dado para la divulgación, mantenimiento y el uso de información por parte de cualquiera de las sociedades del grupo Swarovski, incluyendo sin limitación a Daniel Swarovski Corporation AG y otras empresas del Grupo Swarovski en otros países, en particular, a las oficinas en Suiza (Daniel Swarovski Corporation AG), Austria (D. Swarovski & Co.) y Liechtenstein (Swarovski Aktiengesellschaft).
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