Swarovski's top priority is our customer satisfaction. You may return your online order up to 14 days after receipt (with the exception of Gift Cards). To return your order please proceed as follows:
If you have lost the return label, please return parcel to the following address:
Swarovski Digital Business USA Inc.
Attn: SCO Returns
1 Kenney Dr.
Cranston RI 02920
Make sure you get a copy of the postal receipt, for further reference.
If you received the item(s) as a gift, the sender will be refunded automatically.
Swarovski will refund the paid amount for the items, provided that they are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Please note that for purchases made with a voucher, the refund on any returns will be reduced by the voucher value if the purchased amount falls below the minimum level initially required.
Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.