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Replacements and repairs

For customers outside of the USA

Swarovski offers a full statutory warranty for pieces purchased from authorized Swarovski retailer. The warranty covers manufacturing and material defects due to normal wear and use.

Each defective product under warranty will be examined and evaluated by Swarovski's technical experts. Depending on the circumstances, the product may be repaired, replaced with the same product, or substituted with a product of comparable value.

Unfortunately, in the case of a product substitution, Swarovski is unable to guarantee that the exact same product or design will be provided.

Swarovski will not repair, replace, or substitute any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse.

If a piece is not covered by the terms of the Swarovski warranty policy, the company may offer a repair service subject to a fee. Please note that a defective piece can only be repaired if:

  • The product is a genuine Swarovski product with the Swarovski Swan logo
  • The repair is feasible - it must be possible to bring the product back to its original pristine condition
  • Spare parts are still available (this is usually not the case if a product is out of production)

If you would like to replace or repair an item, please bring the product in its original packaging to an authorized Swarovski retailer. If products are sent by mail, they should be insured and shipped by certified mail, as Swarovski cannot be held liable for damage, loss, or theft incurred during transport. Please note that this repair service is also available for Swarovski products that are purchased abroad.

For customers in the USA

Swarovski offers a limited warranty for all our Swarovski branded products purchased from authorized Swarovski retailers, including online at www.swarovski.com. The warranty covers manufacturing and material defects for Swarovski in the US and the Swarovski Online Shop in the US for a period of two (2) years from the date of purchase. Swarovski will not repair or replace any goods that have been, in the company's opinion, subject to an accident, normal wear and tear, abuse, modification, attempted repair, negligence, or misuse. For more information about our Limited Warranty, please read the Warranty section to see if you are eligible.

If a piece is not covered by the terms of the Swarovski warranty policy, the company offers a repair service subject to a fee. Please note that if you are a U.S. resident with a U.S. mailing address, this repair service is also available to you for Swarovski branded products that are purchased abroad.

A damaged piece can only be repaired if all of the conditions mentioned above are met.

You may initiate repair services by:

(1) Contacting Swarovski’s customer relations department at 1-800-426-3088 or via e-mail at customer_relations.us@swarovski.com. After contacting customer relations you will receive a Return Authorization Form together with instructions to return your product in its original packaging, within 60 days, along with a copy of your receipt, to Swarovski’s repair department. You will be responsible for shipping the product and any expenses related to shipping. We recommend shipping the product by certified or registered mail and insuring the product for its retail value. Swarovski is not responsible for loss, damage, or theft of the product during transit.

OR

(2) Visiting an authorized Swarovski retailer. Bring your damaged product in its original packaging, along with a copy of the receipt, to your nearest authorized Swarovski retailer. The retailer will complete the Repair Authorization Form and ship the product to Swarovski’s repair department. You may be responsible for any shipping costs associated with shipping from the retail location.

Return policy for retail boutiques in the USA

If you are not completely satisfied with a Swarovski purchase or gift for any reason, simply return it in its original packaging within 14 days of purchase. Active Crystals® returns will only be accepted if the product is defective. Watch returns or exchanges will only be accepted if the watch has not been worn or altered. Alterations to the watch strap make the sale final.

WITH A RECEIPT:
You will receive a refund in the same tender paid; refund checks will be issued from our Corporate Headquarters only for return items totaling over $100 purchased by check or cash.

WITHOUT A RECEIPT:
You may exchange the item or you will receive a merchandise credit.

GIFT CARDS & MERCHANDISE CREDIT CARDS:
Gift Cards & Merchandise Credit Cards may not be returned for cash. Gift Cards & Merchandise Credit Cards cannot be replaced if lost or stolen. Please refer to specific details on the back of the card.

PRIOR PURCHASES:
Prior purchases are excluded from current promotions or offers.

RESALE:
Merchandise is not to be re-sold after purchase.

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