Benefits

Top reasons to shop til you drop!


1. Free standard shipping

Take advantage of Swarovski's free standard shipping offer on orders over EUR 75 (equivalent to USD 95/CHF 120/GBP 50/SEK 750/CAD 120/AUD 150/PLN 270/HUF 20,000/JPY 20,000/KRW 150,000).

2. Return policy

Items may be refunded up to two weeks after their date of receipt

3. Product warranty

Swarovski guarantees its entire range of products under limited international warranty when purchased from authorized Swarovski retailers. This covers manufacturing and material defects due to normal use for a period of up to two years.

4. Credit card security

Your payment information at the Online Shop is secured by 128-bit SSL encryption.

5. Gift service

Request Swarovski's free gift wrapping service and a personalized greeting card.

6. Callback Service

If you would like personalized help with the Online Shop or to speak with a Customer Service agent, Swarovski is pleased to provide customers with a callback service. Fill out the form below and send Email Swarovski your question or message. Choose the most convenient time for you to be reached (from Monday to Friday between 08:00 – 12:00 or 14:00 – 17:00) at the telephone number of your choice and a Customer Service agent will return your call within 24 hours. An agent will make three attempts to reach all customers.

7. Set a shipping date

Do you need your gift to arrive three weeks from now? No problem! Simply set the desired scheduled delivery date free of charge.

8. Wish List

Create your own Wish List and send it to friends and family.

9. Privacy policy

Your personal data will not be forwarded to any third parties under any circumstances. Swarovski reserves the right to use data for internal purposes.

10. Boutique Finder

Experience the magic of crystal at a Swarovski Boutique near you.