Swarovski reserves the right to make changes to these General Terms and Conditions. The goods and prices on the Website are also subject to change. Customers should revisit this area of the Website immediately before placing an order. Any changes will only be effective once they are published on this Website.
This Website is not intended for use by children, especially those under 12 years of age. If you are under twenty years of age, you must obtain the consent of your parent or legal guardian before disclosing any personal information or making any purchases from this Website.
This Website is owned and operated by Swarovski Crystal Online AG (Alte Landstrasse 411, CH-8708, Männedorf, Switzerland).
If you have any complaints or wish to assert any applicable warranty claims in relation to goods you have purchased by this Website, please contact: Swarovski Japan Ltd. (6F Shinagawa Grand Central Tower, 2-16-4, Konan, Minato-ku Tokyo 108-0075). For any inquiries or complaints in relation to this Website, Customer Service can be contacted at firstname.lastname@example.org
You agree to use the Website solely for those purposes permitted by these General Terms and Conditions. You are responsible for all equipment and software used to access the Website.
You must not:
- use the Website directly or indirectly for any activity that breaches any laws, infringes on a third party's rights, is unlawful, or breaches these General Terms and Conditions;
- use the Website directly or indirectly to unlawfully post or transmit any information or material that is obscene, indecent, contains offensive language, defames, abuses, harasses, stalks, threatens, menaces, offends, or restricts any person, or which prevents any other user from using or enjoying the Website;
- use the Website directly or indirectly, or use any service provided on the Website, to conduct surveys, contests, pyramid schemes, or send chain letters, junk email, or any other duplicative or unsolicited messages (for commercial use or otherwise);
- attempt to gain unauthorized access to the Website or use another person's name, or registration account and/or password;
- create a false identity for the purpose of misleading others about the identity of the sender or about the origin of a message;
- tamper with, hinder the operation of, or make unauthorized modifications to the Website;
- knowingly transmit any virus or any other disabling feature to the Website;
- advertise or offer to sell or buy any goods or services on the Website; or
- collect information about others, including email addresses, without their consent.
The Website may contain links to external websites. These websites are not part of the Website and, unless otherwise indicated, are not under Swarovski’s control. Swarovski has no responsibility for the contents of any linked websites. Access to these sites is at your own risk.
Swarovski may monitor, review, retain, and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process, or governmental request.
When you visit this Website, order any goods from this Website or send emails to, you are communicating with us electronically. Visits to, orders from, or emails sent to the Website are considered electronic communications.
Unless Swarovski is otherwise advised by you, the user, registering your contact details automatically gives your consent to being contacted directly by the company by phone or electronic message (or by other electronic messaging means) without prior written consent. Please be aware that your information (including your contact information) is required to enable the company to complete your purchase of Swarovski goods. By registering with Swarovski, you are expressly consenting to such use of your data. Registration cannot be completed without this consent. If you object, those parts of the Website that do not require registration will be available for your use. If you decide to register at a later date, you may view and modify your data anytime by selecting Profile from the website menu.
Copyright of the Website and the contents included on the Website belong to Swarovski or its licensors.
You are provided access to the Website only for your personal use and to purchase goods offered for sale on the Website. Without the permission of the company, and subject to applicable laws, you must not:
- store, distribute, perform, communicate to the public, adapt, or create derivative works from any part of the Website; or
- commercialize any information or services obtained from the Website.
The trademarks used on the Website (if any) are the trademarks of Swarovski or of a third party.
Nothing on the Website should be construed as granting any license to use any trademark without the permission of the owner.
You must not use any Swarovski trademarks:
- as, or as part of, your trademark;
- in connection with goods or services that do not belong to Swarovski;
- in a manner that may be confusing, misleading, or deceptive; or
- in a manner that disparages Swarovski, its information, services, or its Website.
To the extent permitted by law, all implied warranties and conditions, representations about the Website, your accessibility to and use of the Website, and any goods available for purchase from the Website are excluded from these General Terms and Conditions. In particular, to the extent permitted by law, and except for the Swarovski warranty provided in Paragraph seven, where you consider that an item purchased through this Website does not meet your expectations, your sole remedy is to follow our Return Policy, which is provided for in Section six below, entitled "Your Purchase Agreement".
Swarovski will provide all content and other services on the Website in good faith and will use reasonable endeavors to ensure that the information on the Website is accurate and current at the date of publication. However, to the extent permitted by law, Swarovski is not liable for any inaccuracies, errors, or omissions in the content, including content relating to the description of goods. While all reasonable efforts are made to ensure that the description of goods on the Website accurately portrays the actual article, variances may occur between depictions and the actual article.
If a term is implied by law in these General Terms and Conditions (regarding goods or services provided by Swarovski through the Website), including in relation to goods you purchase through this Website, and the law prohibits provisions in a contract excluding or modifying liability under that term, then it will be included in these General Terms and Conditions.
However, Swarovski’s liability for breach of such a term will, to the extent permitted by law, be limited to, at its discretion, the supply of the relevant service or services or the payment of the cost of having the goods or services supplied again.
To the extent permitted by law and, except as provided for by these General Terms and Conditions, Swarovski (and its officers, employees, agents, or related corporate bodies) is exempt from all liabilities, however caused, (including in contract, negligence, or otherwise) for any losses, damage, costs, or expenses suffered by you or claims made against you in connection with:
- your use of the Website;
- any lack of availability, interruptions, delays in operation, viruses, internet access difficulties, or equipment malfunctions in relation to the Website;
- any failure to provide the Website;
- any goods supplied, offered, or advertised on the Website; or
- your purchase of any goods or services offered by Swarovski for sale on this Website.
To the extent permitted by applicable law, you hold Swarovski and its affiliates, employees, agents, representatives, and its third party service providers harmless from any and all claims and liabilities (including fees incurred on a solicitor-client basis) that may arise in connection with your use of this Website, your purchases made from this Website, and the use of Swarovski goods.
Swarovski may suspend, terminate, or limit your access to the Website effective immediately, if, in its reasonable opinion, these General Terms and Conditions have been breached.
Swarovski may, at any time, suspend, limit, or terminate any service provided on the Website or all access and use of the Website.
Cookies are a standard for storing small pieces of data on your computer. Any web server (including this one) may store one or more cookies in your browser or request your browser to transmit the data to the web server.
This section applies to any order made through the Website (either through a direct order or through the establishment of an account).
1. The purchase agreement
Any orders made through the Website (either through a direct order or through the establishment of an account) constitute a binding agreement to conclude a purchase agreement with Swarovski Crystal Online. A binding purchase agreement only comes into existence when Swarovski accepts your order by dispatching the goods ordered by you to an affiliate delivery service. Swarovski will notify you when goods are dispatched by sending you an email. The General Terms and Conditions apply to, and are incorporated into, any purchase agreement for goods purchased on the Website.
You will be charged the prices and fees displayed on the Website at the time that your order is submitted. The price of an item cannot be confirmed until an order is submitted. Your credit card will not be charged until after Swarovski accepts your order, as explained in Section 4 below.
All of the terms of the United Nations Convention on Contracts for the International Sale of Goods (adopted in Vienna, Austria, on April 10, 1980) are expressly excluded from these General Terms and Conditions and any purchase agreement.
2. Reservation of performance in case of goods being unavailable
Swarovski does not warrant and cannot guarantee that goods ordered will be available at all times.
Also, if the goods ordered are no longer able to be supplied to you within thirty days of your order being accepted, Swarovski can withdraw from, and terminate, any purchase agreement entered into with you for those goods. If Swarovski withdraws from and terminates a purchase agreement, then it will immediately inform you by email and will immediately refund any fees or charges already paid by you for the goods.
3. Price and additional costs
The total amount for any goods ordered must be made as a single payment. The total amount of your order, including all taxes and costs such as packaging and delivery, will be displayed during the checkout process when you submit your order.
4. Terms of payment
The purchase price for all goods ordered is due and payable when Swarovski notifies you that your order has been accepted. Payment may only be made by credit card (by entering your credit card details on the Website). Swarovski will only process the transaction once you have been notified of your accepted order.
You may not make any set-off claims against Swarovski's claim for payment unless the amount set-off is not disputed by Swarovski or has been the subject of a final and binding judgment against the company.
5. Delivery and reservation of title
Orders will be delivered to the delivery address stated in your order. Deliveries are made by the delivery service appointed by Swarovski. You will be advised of the contact details of the delivery service when your order is accepted.
Swarovski makes reasonable efforts to ensure that orders are delivered within the estimated time frame on this Website or at the time when your order is accepted. However, Swarovski makes no guarantees in relation to estimated delivery times. You agree that the products ordered and sent to you remain Swarovski Crystal Online’s property until full payment has been received by the company. Swarovski requires full payment prior to the dispatch of the purchased goods to the delivery service.
All goods purchased from this Website are delivered pursuant to a contract with Swarovski’s delivery service. This means that the risk of loss and title for the goods passes to you upon delivery of the goods to the delivery service. Swarovski is not responsible for the risk of loss of goods during their delivery to you by the delivery service, unless otherwise advised.
6. Right to cancel the purchase agreement
Purchased items may be unconditionally returned within 14 business days after the date of their receipt. However, items must be returned in their original condition and mailed back to Swarovski within 14 business days of the date of their receipt.
7. Warranty in relation to goods
Swarovski is happy to extend a one year warranty on its products beginning on the date of receipt of goods, except for watches which come with a two year warranty. If delivered goods prove to be defective within this period, you may terminate the purchase agreement (and upon return of the defective goods, Swarovski will refund the price paid for the goods purchased under the agreement); or, if the product(s) is still available, you may request its replacement by giving a notice within a reasonable amount of time. To the extent allowed by law, Swarovski provides no further warranty in relation to the goods purchased from the Website.
8. Liability in relation to goods
Swarovski’s liability is limited in accordance with the section entitled Disclaimer and Limitation of Liability, which also applies to any purchases of goods offered on the Website. Please refer to this section.
9. Prohibition of assignment
You may only assign or transfer your rights of any purchase agreements to a third party with Swarovski Crystal Online's prior written consent.
10. Applicable law
Any purchase agreement shall be governed by the laws of Switzerland and all parties irrevocably submit to the exclusive jurisdiction of the courts of Zurich. As noted above, the terms of the United Nations Convention on Contracts for the International Sale of Goods (CISG) are excluded.
You, the customer, give consent to Swarovski to collect, hold, disclose, and use your personal data submitted through the Swarovski website/Online Shop (and all information submitted in relation to the purchase agreement). This consent is given by registering your contact details, entering into a purchase agreement, or by engaging in other forms of electronic communication with Swarovski. In accordance with this data protection policy, no further consent is required.
Swarovski processes, discloses, holds, and uses your personal information and data securely, fairly, and lawfully in accordance with the laws of Switzerland. Such processing is carried out by electronic and automated means. Swarovski uses any personal data submitted through the Website/Online Shop (and all information submitted in relation to your purchase agreement) for the purposes of: enabling customers to purchase Swarovski products; market research with the goal of improving the Website and product range; keeping customers informed about Swarovski’s market activities, goods, and services; and delegating repairs or other logistical tasks to third parties. Data will not be passed on to any other third parties outside the Swarovski Group in a way that could be used to identify you, or without prior notification and consent. Your personal data is collected, held, and used by Swarovski Crystal Online AG (Alte Landstrasse 411, CH-8708, Männedorf, Switzerland).
Swarovski Crystal Online AG
Alte Landstrasse 411
Managing Director: Arno Ebner
Telephone Number ++41 44 925 73 44
Commercially registered in Zürich
VAT number in Switzerland: 231'288
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