Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards). To return your order please proceed as follows:
Online Shop Return Center
Swarovski Japan, Ltd.
Maruzenshowa Unyu Building B-3F,
2313-4 Shibayama machi
Make sure you get a copy of the postal receipt, for further reference.
If you received the item(s) as a gift, the sender will be refunded automatically. Depending on the reason given for the return, shipping fees may be charged to you.
If you have any further questions, please contact firstname.lastname@example.org or call 0120-10-8700 (from Monday to Friday, 09:30 - 17:30).