ONLINE SHOP PARTNER PRODUCTS WITH CRYSTALS FROM SWAROVSKI MAGAZINE WORLD OF SWAROVSKI

Returns

Return Process

Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards). To return your order please proceed as follows:

1
http://www.swarovski.com/Web_JP/en/binary/gentics-content?contentid=10008.470977

Write the reason for return in the Return Form

2
http://www.swarovski.com/Web_JP/en/binary/gentics-content?contentid=10008.470978

Put the items you wish to return inside the parcel, together with the filled-in Return Form

3
http://www.swarovski.com/Web_JP/en/binary/gentics-content?contentid=10008.470979

Return address:

Online Shop Return Center
Swarovski Japan, Ltd.

Maruzenshowa Unyu Building B-3F,
2313-4 Shibayama machi
Iwayama, Sanbugun,
Chiba 289-1608
Japan

4
http://www.swarovski.com/Web_JP/en/binary/gentics-content?contentid=10008.470981

Take the parcel to the nearest post office and ship it by standard, uninsured mail

Make sure you get a copy of the postal receipt, for further reference.

5
http://www.swarovski.com/Web_JP/en/binary/gentics-content?contentid=10008.470982

After receiving the returned item(s) and Return Form, we will refund the corresponding amount on the same payment method used to place the order

If you received the item(s) as a gift, the sender will be refunded automatically. Depending on the reason given for the return, shipping fees may be charged to you.

If you have any further questions, please contact jp.shophelp@swarovski.com or call 0120-10-8700 (from Monday to Friday, 09:30 - 17:30).


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