Right of return

It is our top priority to satisfy you. You have an unconditional right of return within 14 days of delivery; beyond this, there is no further cancellation of order.

It is currently not possible to exchange/replace your return for a different article – you would have to place a new online order for it. You will be refunded automatically with the amount of purchase. If you are a gift recipient of this article, the original buyer will be refunded.

Please use the peel-off label attached to the delivery slip for your return parcel and send via normal uninsured postal service. Keep a copy of your postal transaction for reference purposes.

Should you have lost the address label, please return the goods to the following address:

Firma DSW
Abt SCO
z.Hd Carmen Stanger
Swarovskistrasse 30
A- 6112 Wattens

Your account will be credited for goods returned as well as for the shipping costs of returning the product, exceeding EUR 40 (CHF 60 / GBP 30 / SEK 375 / PLN 140 / HUF 10’000) in product value. Refunds for shipping costs are based upon each country's postal charge for simple returns of small packages
All products purchased from Swarovski Crystal Online may not be returned to local Swarovski retailers
Please note our policy is to credit your account for returned products. You will not receive a replacement product by mail unless you place a new order via our Online Shop.