Swarovski crystal is a delicate material that must be handled with special care. Swarovski will not be held liable for any damages incurred after the receipt of products. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage.
All Swarovski fashion jewelry is traditionally crafted and therefore very delicate. The metal is plated and each crystal is individually set . As a result, special care is required. Please follow the advice below.
For watches, please refer to the certificate and operating instructions manual.
When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints. For this purpose, we offer a crystal Swarovski Cleaning Kit.Back to top
Active Crystals® USB memory keys:
Do not place your USB memory key in locations that vibrate or with extreme temperatures. Avoid exposure to corrosive gases, direct sunlight, dust, dirt, and/or humidity. Carefully clean and polish the product with a soft, lint free cloth and avoid contact with harsh cleansers.
For further important information about Active Crystals® USB keys, please download the PDF.
Active Crystal® headphones:
Carefully clean and polish the product with a soft, lint free cloth. Avoid contact with harsh cleaners. For further important information about Active Crystals® headphone, please download the PDF.
Vilja USB Key Rings:
To read the user instructions for the Vilja USB Key Rings, please download the PDF.
It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen, or mechanical pencil. Simply follow the instructions in these short videos:
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill