Mon - Fri Sat - Sun
Sat - Sun
09:00 a.m. - 5:30 p.m. CET
10:00 a.m. - 4:00 p.m. CET
All prices displayed on www.swarovski.com include the appropriate taxes for countries/states/provinces where such taxes are applicable.
Swarovski accepts Visa, Eurocard, Mastercard, and American Express as methods of payment. Please select the appropriate credit card during the payment process and fill in the required credit card details. Your credit card will only be debited once your order has been confirmed.
The purchase of Swarovski products takes place at Swarovski Crystal Online AG, headquartered in Switzerland. Please be aware that credit card companies may charge additional costs, usually based on the purchase value (approximately one to two percent), for credit card purchases made abroad.
For the United States of America:
The purchase of Swarovski products online takes place through Swarovski Digital Business US Inc., headquartered in Rhode Island. Please note that credit card companies may charge additional fees, based on the purchase value (approximately one to two percent), for credit card purchases made abroad.
As of October 1, 2001, for the security of online credit card transactions, it is mandatory to enter a card security code (CVC2/CVV2) at the point of purchase. This number is neither stored on the card's magnetic strip nor printed on any payment receipts. With this code, Swarovski can confirm that the credit card is physically present with the paying customer, thereby ensuring that it is not being misused for fraudulent purposes.
For VISA, Eurocard, and Mastercard holders, the security code is a three-digit number inscribed on the upper right corner of the signature panel on the back of the card, next to the repeated credit card number. On American Express cards, the security code is a four-digit code situated at the top right corner of the front of the card.
The 3D-Secure protocol is an additional security layer that further prevents credit card fraud for online payments. During the checkout process, customers with a 3D-Secure credit card are asked for an authorization password that is assigned by their issuing credit card company. With this additional authentication check, security is increased for the credit card holder and the Online Shop.
For customers without a credit card, Swarovski also accepts payments by Wirecard. This is a prepaid card that can be used like a credit card that provides the holder with the security of a spending limit. Wirecard also reduces the risk of fraud or card abuse. The balance can be checked online and is updated daily.
PayPal stores and safeguards your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, PayPal takes the payment from your card or PayPal balance directly. Your payment details will not be shared with Swarovski. For US customers, PayPal transactions are effected via Swarovski Crystal Online AG, Switzerland.
Registered users from Germany and Switzerland (including Liechtenstein) can request a purchase order invoice for orders of up to EUR 500 or CHF 750 in total. Purchases by invoice are only possible if the billing and shipping addresses are the same. Once address details have been checked, the maximum order value may be reduced. In some cases, an invoiced order may not be possible. This also applies for SCS members, whereby the maximum order value is EUR 1'000 or CHF 1'500. You may check your invoice online and print it for your records. An invoice will also be sent with your package.
Swarovski asks that you pay your invoice within seven days of receiving your delivery; net and without deductions. Please transfer the amount to one of the accounts listed below using the deposit slip enclosed with your purchase.
Germany: RBS The Royal Bank of Scotland N.V.
SWIFT BIC: ABNADEFFFRA
Switzerland: Credit Suisse AG
IBAN: CH41 0483 5081 4606 5100 3
SWIFT BIC: CRESCHZZ80D
All the orders placed through the Swarovski Online Shop are exempt from VAT refunds.
The VAT is calculated according to tax regulations of the country of the online shop in which the order was submitted.