For questions and information regarding the Online Shop (e.g., the order process, payment, security, shipping, or return policy), contact Swarovski directly by email. Swarovski will be happy to respond.
For questions and information regarding general product information (e.g., care instructions, warranty, or repairs), contact your local Swarovski Customer Service Team. They will be happy to assist you.
Please also contact your local Swarovski Customer Service Team for questions regarding be Swarovski (currently only offered in Australia, Austria, Belgium, Canada, France, Germany, Ireland, Luxembourg, Netherlands, Portugal, Spain, Switzerland, and the UK).