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10:00 a.m. - 4:00 p.m. CET
Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to two weeks after their receipt (with the exception of Gift Cards).
Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in the country of delivery in an unworn, unused, and undamaged condition together with the Return Form and the original Swarovski packaging.
For this purpose, please use the peel-off label attached to the Return Form and take the parcel together with the original, filled-in form to the nearest post office.
(in Germany to the closest Hermes-PaketShop)
After receiving the returned item(s) and Return Form, we will refund the total amount of your order (shipping and handling fees cannot be refunded). If you received the item(s) as a gift, the sender will be refunded automatically. If you paid by invoice/PayPal, please provide us with your bank details.
If the returned parcel:
- has a combined length + width + height of 90 cm or more
- weighs more than two kilograms
- exceeds 60 cm in length, width, or height
please stamp it (you will be reimbursed for the costs) and send it by standard, uninsured mail to the address mentioned below.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.
If you have any questions, don’t hesitate to send an email to email@example.com.