Swarovski's top priority is to satisfy all its customers. Items purchased in the Online Shop may be refunded up to two weeks after their receipt, with the exception of gift cards and vouchers (subject to applicable law). Unfortunately, no returns will be accepted after this date.
It is currently not possible to exchange a product online for a new or different item in one transaction. The unwanted item should be returned and a new order placed for the desired item(s). You will be refunded for the item(s) returned. If you received the item as a gift, the sender will be refunded the appropriate amount.
Please use the peel off label attached to the delivery slip for your return parcel and send by standard uninsured mail. Please keep a copy of your postal transaction slip for your reference.
If you have lost the address label, please return your item(s) to the following address:
80 Gough Road, Unit 2
Markham ON L3R 6E8
Please note that for purchases made with a voucher, the refund on any returns will be reduced by the voucher value if the purchased amount falls below the minimum level initially required.
All products purchased from the Online Shop may not be returned at local Swarovski retailers.