Caring for your crystal

Swarovski crystal is a delicate material that must be handled with special care. Swarovski will not be held liable for any damages incurred after the receipt of products. To ensure that your Swarovski product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage.

Handbags and accessories

  • Leather is a natural material that evolves over time. To preserve its original appearance, Swarovski recommends that you treat leather products with care and avoid direct contact with grease, water, perfumes, and/or make up in order to prevent stains.
  • Avoid overloading leather and fabric accessories, as this can cause them to lose their original shape.
Back to top

Figurines and decorative objects

  • Polish your product carefully with a soft, lint free cloth or clean it by hand with lukewarm water. Do not soak your crystal products in water.
  • Dry with a soft, lint free cloth to maximize brilliance.
  • Avoid contact with harsh, abrasive materials and glass/window cleaners.

When handling your crystal, it is advisable to wear cotton gloves to avoid leaving fingerprints.

Back to top

Active Crystals®

Active Crystals® USB memory keys:
Do not place your USB memory key in locations that vibrate or with extreme temperatures. Avoid exposure to corrosive gases, direct sunlight, dust, dirt, and/or humidity. Carefully clean and polish the product with a soft, lint free cloth and avoid contact with harsh cleansers.

For further important information about Active Crystals® USB keys, please download the PDF.

Active Crystal® headphones:
Carefully clean and polish the product with a soft, lint free cloth. Avoid contact with harsh cleaners. For further important information about Active Crystals® headphone, please download the PDF


USB Key Rings:
To read the user instructions for the


USB Key Rings, please download the PDF.

Back to top


It is very easy to exchange the refill of your Swarovski Crystalline ballpoint pen, USB pen, or mechanical pencil. Simply follow the instructions in these short videos:

Change of twist mechanism to middle twist
Exchanging the Ballpoint Pen and Stylus Pen refill
Exchanging the Mechanical Pencil refill
Stellar pen refill

Back to top

Stardust bracelets

To read the cleaning instructions for the Stardust bracelets, please download the PDF.

Back to top

Back to top

Subscribe to the Newsletter and stay up to date

Please enter a valid email address!

Personal data will not be disclosed to any third parties. You can unsubscribe from our newsletter at any time. For more information, please read Swarovski's Privacy Policy.
Cookies are not enabled

It seems that Cookies are not enabled in your web browser. Please activate Cookies and reload this page.