Swarovski's top priority is to satisfy all its customers. You may return ordered items and thereby withdraw from the sales contract up to 14 days after their receipt (with the exception of Gift Cards). To return your order, please proceed as follows:
If you have lost it, please return the parcel to the following address:
Swarovski Australia (Online)
1/4D Huntley Street
Alexandria NSW 2015
Make sure you get a copy of the postal receipt for future reference.
If you received the item(s) as a gift, the sender will be refunded automatically.
Please note that delivered items may only be used for checking, as you would try them on in a shop. If you make use of your right to cancel the purchase agreement, Swarovski will refund the paid amount for the items, provided that the items are returned in the country of delivery in an unworn, unused and undamaged condition together with the Return Form and the original Swarovski packaging.
Unfortunately, it is not possible to replace or exchange returned products. For this purpose, please make a new online order.
Please note that no products purchased from the Online Shop may be returned at local Swarovski retailers.